Aha! I think I found another bug that's caused this bug.
I went to open Viewer on a machine after a reboot after having just updated it. The shortcut didn't work and when I looked at where it was pointing, my installation directory was completely blank.
I did a search for rutview.exe and found it had been installed into the default location, not the original location I had specified at time of original installation. I'm sure I changed the default directory of the host software as well, so it's very likely that is the cause for it to not restart automatically after an update.
Can you please make sure future updates look at original install path? I think the only way I'll solve this now is to uninstall, download the packages from your site and reinstall those, specifying the desired install directory.
Unfortunately, we couldn't reproduce the issue - when updating Host installed in a custom directory, everything works as expected, including the Host service's restart. Perhaps, something else might have caused the issue. Could you please provide us with the following information in order to further troubleshoot the issue: 1. Windows System Events Log. 2. Host settings registry key. 3. Host log files. 4. Host installation log. You can find it in the following folder: C:\ProgramData\Remote Utilities\install.log. You can send the files to email@example.com.
I did a search for rutview.exe and found it had been installed into the default location, not the original location I had specified at time of original installation.
I will make sure to forward this to our developers and ask them to take a look at the issue, so that we can fix it in the upcoming updates. Thank you for bringing this to our attention.
May I ask you to uninstall either the host or client on one of your Windows test PCs, then reinstall any previous version, changing the installation directory, please? Then run the latest installer and you will see that it ignores the custom install directory and simply installs to its own default dir.
I've additionally checked on this with our developers and they have let me know that the installation/updating process is not attached to some specific installation directory (i.e. the default one) - this issue might be caused, for example, by some Windows Defender activity. In addition, please note that starting Windows 8, it's recommended to install software to the "Program Files" directory since this is considered to be a special directory that allows some actions that might be blocked in other folders by the system.
Please make sure that your installation folder is located within the Program Files directory and then try updating to the latest version 220.127.116.11 which is available for download on this page or via the self-update feature and see if the issue with the custom installation directory persists.
Hi Pauline, I organise my installed programs into categories. For example, RU client is installed to C:\Program Files\UTILS\Remote Utilities - Client\ I've been a Windows user for almost 30 years so, generally, I know my stuff. ;)
If you could please ask the devs to recheck this, I would be grateful. I suspect that the installers need to be modified to respect the current install directory path, not just to expect it be the default.