Hello Douglas,
Thank you for providing the log files.
I've examined the files and here's what I noticed:
The Host #3 log file contains multiple error entries:
Internet-ID: Unable to connect to ID server. Address: id70.remoteutilities.com; Port: 443; Socket Error # 11001 Host not found.(EIdSocketError)This error means that this Host cannot connect to our intermediary server, most probably due to the ports being blocked. Please note that in order for the Internet-ID connection to work properly you need to have
outbound TCP ports 5655 and 443 (or at least one of them) to be opened. Please double-check if the required ports are opened on remote Host machine and are not used by other software. For more information on ports used by Remote Utilities please see
this page.
However, I have also noticed in the same log file that you were able to connect to the same remote Host.
Could you please confirm that all of these Hosts are located in the same network, correct? If this is the case, could you please try connecting to some Host located in another network (another building, ISP provided or even mobile network) from the same Viewer you usually use and see if the same issues occur this time?
"Connecting to File Server. Please wait..." for long periods of time if not infinitely.
As for this issue please try enabling the
Use legacy capture mode feature in the
Host Settings -> Other tab and see if this helps to resolve the issue. After enabling the checkbox please make sure to restart Host in order for the changes to be applied.
Looking forward to your reply.