Thank you for your message.
Could you please clarify if you mean that the Do not synchronize clipboard
feature in the Viewer Options
was turned on somehow? If this is the case, please try resetting Viewer to its default settings by following these steps:
1. Fully exit the Viewer File -> Exit
2. Locate the file config_4.xml
in the C:\Users\[Your_username]\AppData\Roaming\Remote Utilities Files\
Please note that the AppData folder might be hidden by default in which case you need to enable "Hidden files and folders" in Windows Explorer settings.
3. Remove the config_4.xml
file from that folder.
This will reset the Viewer settings. Your address books won't be affected by this action, however, you will need to register this Viewer
with a license key once again.
4. Run Viewer and see if this helped to resolve the issue.
Please let me know if the issue persists.