Not sure why but Viewer 6.10 went blank... no connections. Went to RemoteUtilities web and Older Downloads, re-installed Viewer Recovered my License, got the zipped file, extracted "Key1.txt" to a folder. Opened Viewer, went to License Key storage Could NOT drag & drop key1.txt to the Add box as shown in tutorial Plus using Ctrl+N did nothing
A couple notes on the tutorial: After finding the folder to Restore)YYYY-MM-DD_connections_4_general.zip, unzipping to the work folder The work folder now has to folder without the zip extension. You have to drill down two levels to get to the needed file connections_4.xml Dumb me was trying to post the whole folder--- mind fog when you are 82 !!
When opening Viewer, you need to click on Menu item Manage and not Tools
Hello Polina While restoring "connections_4.xml" did solve all my problems... there still hangs the issue of why recovering my license "key1.txt" did not work... unable to post "key1.txt" to the License Storage routine. Drag & Drop, Copy & Paste or CTRL+N did not work
While I have all my connections back the Viewer is still in "Trial Mode... 31 days left" How can I reset to my valid license (Key1.txt) as before ??
Could you please let me know if you've tried opening the license key file in a plain text editor, e.g. Notepad, copying it from there and then pasting in the License Key Storage? If you've already tried this, but was unable to register your Viewer, then the issue might be caused by the Viewer configuration file being somehow damaged/corrupted. Please, try the following: 1. Fully exit the Viewer File -> Exit. 2. Locate the file config_4.xml in the C:\Users\[Your_username]\AppData\Roaming\Remote Utilities Files\ folder. Please note that the AppData folder might be hidden by default in which case you need to enable "Hidden files and folders" in Windows Explorer settings. 3. Remove the config_4.xml file from that folder. This will reset the Viewer settings. Your address books won't be affected by this action. 4. Run the Viewer and try registering it with your license key once again.
Got it... solved but "cheated" config_4.xml opened in editor and it was empty I have Viewer on two machines... copied xml from "good" machine to the "bad" one Problem solved. Your hint of opening the xml in an Editor was the big clue thanks.