Got it... solved but "cheated" config_4.xml opened in editor and it was empty I have Viewer on two machines... copied xml from "good" machine to the "bad" one Problem solved. Your hint of opening the xml in an Editor was the big clue thanks.
Hello Polina While restoring "connections_4.xml" did solve all my problems... there still hangs the issue of why recovering my license "key1.txt" did not work... unable to post "key1.txt" to the License Storage routine. Drag & Drop, Copy & Paste or CTRL+N did not work
While I have all my connections back the Viewer is still in "Trial Mode... 31 days left" How can I reset to my valid license (Key1.txt) as before ??
A couple notes on the tutorial: After finding the folder to Restore)YYYY-MM-DD_connections_4_general.zip, unzipping to the work folder The work folder now has to folder without the zip extension. You have to drill down two levels to get to the needed file connections_4.xml Dumb me was trying to post the whole folder--- mind fog when you are 82 !!
When opening Viewer, you need to click on Menu item Manage and not Tools
Not sure why but Viewer 6.10 went blank... no connections. Went to RemoteUtilities web and Older Downloads, re-installed Viewer Recovered my License, got the zipped file, extracted "Key1.txt" to a folder. Opened Viewer, went to License Key storage Could NOT drag & drop key1.txt to the Add box as shown in tutorial Plus using Ctrl+N did nothing
Time for a Daily Chuckle Followed the procedure... end result no help Uninstalled Viewer v6, Edited the Registry for anything about the Viewer. Rebooted Loaded Viewer v6, complete new install On first attempt to create a New Connection.... 'key has expired... etc" Got new key.. on dropping key into Key Storage.... Drag & Drop would not work !!
about 2am got out the previous week disk image backup and recovered my whole system. NOW all is fine
Years with RU, seems that they should have sent a warning about v7. Many small users like me see a new update and apply it Yes I am a free user with only 7 sites Having been around computers since the days when our computer had 300 tons on A/C to keep the vacuum tube cool.... I have a right to vent Have a nice day and thanks for trying to help me.
Original Config Viewer v6 with 4 Hosts on v6... all worked fine for years. Made a mistake and installed Viewer v7 and quickly found out that license fees are needed. Uninstalled Viewer v7 and Reinstalled Viewer v6, Rebooted ran Viewer to a Host, asked for password, entered password on file.. Wrong Password msg. Strange that password has been in use for years.. tried a couple of more time... no success. Went to that Host, close by, changed password, Restarted Host Back to Viewer .. Wrong Password with using new Password tried the other Hosts with no luck.