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host doesnt start after "simple update" by remote

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marco, User (Posts: 37)

Mar 03, 2021 8:48:36 am EST

Hi all,
I'm updating my remote host from the viewer dashboard but, after the acknowledge of upgrading starting, my host does not restart by itself
I have waited 10 minutes t but still it isnt started yet
is there some flag to be settled in the host settings?
thanks

marco, User (Posts: 37)

Mar 03, 2021 1:25:41 pm EST

Support level: Free or trial

Hi all, a little update:

I have tried right now to upgrade a remote host.
I have seen that the service "remote utilities - host" (automatic), during the upgrade, had been uninstalled and installed again (automatic as well).
But it has never been started: it stays stopped.

I guess I'm making some mistake but I dont know where.

I simply launch, from the viewer, the "simple update" feature...

Maybe some settings to touch?

thanks to all

Pauline, Support (Posts: 2776)

Mar 03, 2021 4:44:20 pm EST

Hello Marco,

Thank you for your message.

Could you please let us know if you have any antivirus software installed on the Host machine?
In addition, please feel free to send us the Host log for examination. You can send it to [email protected].
Last but not least, please also try referring to this troubleshooting KB article that might provide a helpful solution.

Looking forward to your reply.

marco, User (Posts: 37)

Mar 04, 2021 1:53:19 am EST

Support level: Free or trial

yes, guess it is a PC issue
on another PC it just happens that the remote host was correctly uninstalled but the installation of the new version never started...
I will check if something disturbs...
thank you!

Pauline, Support (Posts: 2776)

Mar 04, 2021 4:47:18 pm EST

Hello Marco,

Yes, sometimes the Host installation might be interrupted, for example by some firewall/antivirus software activity.

Please feel free to let us know if there are any updates on the issue.

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