marco's community posts

remote PC online but unable to connect

marco, User (Posts: 37)

Jun 21, 2023 5:07:19 pm EDT

Support level: Free or trial

Hi Conrad,
it works now!
thank you!
marco

remote PC online but unable to connect

marco, User (Posts: 37)

Jun 21, 2023 5:17:06 am EDT

Support level: Free or trial

Hi all,
I have one host PC currently online but when I try to logon, or to access in any way, my viewer gets me the "unable to connect" message.

Suddenly later the host PC goes offline and after one second it returns online.

Both viewer and host have exactly the same rut version.

No way to exit this loop...what can it be?

thanks!

inventory manager: what is "user" under "operating system"?

marco, User (Posts: 37)

Apr 06, 2021 2:45:56 am EDT

Support level: Free or trial

Hi Polina,
are you sure?
I've just tested and it seems something different.
Maybe the user that registered the OS?
marco

inventory manager: what is "user" under "operating system"?

marco, User (Posts: 37)

Apr 02, 2021 5:54:11 am EDT

Support level: Free or trial

Hi Polina,
some news about that?
thanks!

how to completely hide (remove) the "host" tray icon

marco, User (Posts: 37)

Mar 31, 2021 2:05:57 am EDT

Support level: Free or trial

ok thank you Polina
have a good day
marco

how to completely hide (remove) the "host" tray icon

marco, User (Posts: 37)

Mar 30, 2021 3:32:38 am EDT

Support level: Free or trial

Hi all,
I see that I can hide the "host" tray icon menu.
But, is there a way to remove that icon (not only the menu) from the system tray, without affecting the functionalities?
thanks
mf

can't get blank host scrren even if it is setup

marco, User (Posts: 37)

Mar 25, 2021 5:30:56 am EDT

Support level: Free or trial

Hi Polina and David.
It works fine!
after the upgrading the host to the same version (7.0.0.1) of the viewer, everything is fine.

I set:

"blank the host's screen" property in the viewer "settings -> Additional properties" of the selected host
"Use legacy capture mode" property in the host "settings -> Other" tab (then restart the host)

excellent, thank you for your help and support.
marco

can't get blank host scrren even if it is setup

marco, User (Posts: 37)

Mar 24, 2021 2:04:21 pm EDT

Support level: Free or trial

Hi Polina and thank you for your help

I just upgraded the host to version 7.0.0.1 and enabled Use legacy capture mode.
When I connect (full or readonly) I don't see any change in the behavior respect to "normal" one.

what exactly means that "blank the host's screen" property?
what should happen?

can't get blank host scrren even if it is setup

marco, User (Posts: 37)

Mar 24, 2021 9:06:44 am EDT

Support level: Free or trial

Hi all,
on my viewer dashboard I set and tick the property:

blank the host's screen

of my host (see the picture attached), but when I connect I do not see any change in the behavior respect before...

maybe I misunderstand, what exactly means that property?

thanks!

inventory manager: what is "user" under "operating system"?

marco, User (Posts: 37)

Mar 19, 2021 5:09:07 am EDT

Support level: Free or trial

here find an example

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