I manged to update my RU viewer to 18.104.22.168 while trying to update a single PC. Now my viewer is telling me my trial is up and to purchase a new license. I have already purchased the license but do not have the original *.rlicense file. I do have the license in tex6 format. How do I save the text license into a .rlicense file to re-enter it back into my viewer? Thank you for any help.
I see that you've closed the ticket you've previously created, so I'll reply here to avoid duplication. Please use this form to upgrade your license key and generate a .rlicense file for version 7 of Remote Utilities. After upgrading your license key, you can register your Viewer following this tutorial.
Upgraded to version 7 - But can not find my license key, License key storage shows me as having none. Logging into my account does not allow me to recover the license - Was working fine this morning first thing, now I can not get onto my remote sites - going to get fairly urgent - very soon. Please help. Chris
Please note that the license key for version 6.x.x.x is incompatible with version 7.x.x.x of Remote Utilities. According to our Upgrade Policy our customers who purchased the key within a year back from the new version release date (i.e. within the years 2020-2021) are eligible for a free license key upgrade. Customers who purchased their license more than a year ago (earlier than 2020) are eligible for paid upgrade only, although with a 50% discount.
There are three options:
1. Check if your version 6 key is eligible for a free upgrade to version 7 using this form. You can then proceed upgrading your license key and use it to register in your Viewer 22.214.171.124.
2. If you are only eligible for a paid upgrade (50% discount guaranteed to existing customers) and decide to purchase an upgrade key, use the same upgrade form linked above and proceed to the Checkout. Once you receive your purchase key, register your Viewer 7.x.x.x with it.
3. Finally, if you do not want to upgrade you can keep using version 6 and your existing license key forever. If you have already upgraded your Viewer to version 7.x.x.x you can uninstall it and reinstall Viewer 6.x.x.x by downloading it from this page.
Do you mean that you don't have your current license file in *txt format and cannot use the Recover Lost Key form, correct? If this is the case, then could you please send us an email to email@example.com from the email address that you've used when purchasing your current key or, if you currently don't have an access to this email, then simply mention it in your email. We will try to locate your license key in our database and assist you with recovering it.