Russell Smith's community posts

Re-install veiwer for a new user

Russell Smith, User (Posts: 3)

Mar 19, 2024 2:12:48 pm EDT

Support level: Pro

Thank you.

Re-install veiwer for a new user

Russell Smith, User (Posts: 3)

Mar 19, 2024 12:18:45 pm EDT

Support level: Pro

Version 6.10.3.0 Product is registered (PRO)
We have a new staff member taking over a position. he is using the same Windows 10 machine as the last person to have used the RU viewer. We have a license for 2 users, one of which is me. When the new user tries to use the viewer, he in informed that he needs to enter the license from the .rlicense file. I have the key in .txt format, but we are unable to get it to install that way.
Thank you for any assistance.

Reinstalling my License key in RU Viewer 7.0.0.1

Russell Smith, User (Posts: 3)

Mar 02, 2021 3:05:15 pm EST

Support level: Pro

I manged to update my RU viewer to 7.0.0.1 while trying to update a single PC. Now my viewer is telling me my trial is up and to purchase a new license. I have already purchased the license but do not have the original *.rlicense file. I do have the license in tex6 format. How do I save the text license into a .rlicense file to re-enter it back into my viewer? Thank you for any help.