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How To Prevent Changes to RU Agent Settings?

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RU Serious, User (Posts: 5)

Aug 21, 2020 2:37:19 pm EDT

Support level: Free or trial
I have set up RU Agent on a single machine with multiple users. While logged on with my normal account (which has admin rights) I created a password for "Settings Protection". When I log on again under that same account, I now must enter the password if I want to change any settings. This is good.

However, if I log on under another account (to simulate another user logging on and then using the computer) and run RU Agent, I can go to the RU Agent settings screenwithout having to enter a password, and when I look at the Settings Protection, the "Password protect settings" is not checked under the new user. This means that a user could accidentally (or even intentionally) modify the configuration of the RU Agent Host program without having to enter a password.

Is there a way to password protect the program one time for all users with a single password? This way they can log on to the computer, and if they need my help they can run RU Agent (from a desktop shortcut I set up), but they can't make any changes to the configuration of RU Agent (because they don't know the password, only I do)?

FYI this is on a W10 Pro machine running RU Agent v6.10.10.0.

Polina, Support (Posts: 1094)

Aug 21, 2020 6:08:42 pm EDT

Hello,

Thank you for your message.

This behavior occurs in case if you use the vanilla (i.e. default) Agent downloaded from our website as Agent runs as an application under the current Windows user and keeps its settings in the following folder: C:\Users\user_name\AppData\Roaming\Remote Utilities Agent\
For more information please see this page.

In case if you want to have your custom settings applied to Agent when it runs under any user and even on other machines, please try configuring a custom Agent package using the MSI Configurator Tool.

Hope that helps.

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