That's not entirely true: after the permission is given I do not need to login - I can switch the Remote Utilities to the RDP session and support the user, sharing the the remote terminal session.
Could you please clarify if you mean the RDP connection mode in Remote Utilities? If this is the case, please note that what I described in the previous message applies to the Full Control and View
connection mode, as the RDP mode in Remote Utilities simply launches the native Microsoft Remote Desktop Connection client from within Remote Utilities and connects to a remote computer using the RDP protocol.
With the raise of Virtual Terminals that should be a must feature on a remote access software.
Of course, I will forward this to our development department for a review to see if we can add such a feature to our roadmap and implement it in our future updates.
Please let us know if you have more questions.