Tiago Gomes's community posts

Endpoint License vs multiple viewers

Tiago Gomes, User (Posts: 4)

Sep 15, 2020 2:29:10 pm EDT

Support level: Endpoint
Suppose I have 200 computers, and 1 acquire endpoint license for each (i.e. 200 endpoint licenses).
Can I use those same 200 licenses in multiple viewers (multiple techs/concurrent connections in different hardware) - working similar to the legacy Remote Utilities v5 licensing (which was licensed at the "host" side)?

"Ask user permission" popup doesn't show over RDP

Tiago Gomes, User (Posts: 4)

Jul 21, 2020 6:24:28 pm EDT

Support level: Endpoint
Thanks for the answer. I'm looking forward for this feature.

Just to clarify:
The "end user" does not access via the RDP connection mode in Remote Utilities. It access directly the native Microsoft Remote Desktop Connection client (via a Thinclient).
Only the "support staff" uses Remote Utilities to access the hosts to support the "end users" (and to do so they need to mirror the "end users" screen" by selecting it under "Terminal sessions" menu of the Remote Utilities Viewer)

"Ask user permission" popup doesn't show over RDP

Tiago Gomes, User (Posts: 4)

Jul 21, 2020 2:46:46 pm EDT

Support level: Endpoint
>This way, if you logon to the remote Host machine via Remote Utilities, this will disconnect another user that is connected via RDP (the same way it happens with usual logon).

That's not entirely true: after the permission is given I do not need to login - I can switch the Remote Utilities to the RDP session and support the user, sharing the the remote terminal session.

With the raise of Virtual Terminals that should be a must feature on a remote access software.

"Ask user permission" popup doesn't show over RDP

Tiago Gomes, User (Posts: 4)

Jul 21, 2020 8:16:25 am EDT

Support level: Endpoint
Is there any way to enable the "ask user permission" popup to show up on Remote Desktop connections?

My host stations are headless. The user access them via "Remote Desktop" and I'd like to use the "ask user permission" policy to require the users to explicity allow the remote access. On the other hand, the popup doesn't show on the "Remote Desktop Connection", only on the "local screen" (local vga/hdmi output), which makes access to the popup unviable.
This website uses cookies to improve user experience. By using this website you agree to our Terms of Service and Privacy Policy.