Blank Black Screen - even tho on remote pc I can see my mouse moving

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moonslice, User (Posts: 8)

Jun 21, 2020 1:45:43 pm EDT

Support level: Free or trial
For the past week any time I login to my other PC remotely, all that shows up is a blank black screen on my end.

At the remote end - I can see the mouse is moving around (when I move the mouse on my own PC).

So it's connecting and RU isn't giving me any error message.

moonslice, User (Posts: 8)

Jun 21, 2020 2:11:06 pm EDT

Support level: Free or trial
Never mind - I rebooted and that fixed it.

Polina Krasnoborceva, Support (Posts: 958)

Jun 22, 2020 1:25:16 pm EDT


Thank you for your message.

I'm glad to hear you've figured out the issue! In addition, please try enabling the Use legacy capture mode checkbox in the Host Settings -> Other tab.
Also here's a related KB article that might be helpful if the issue occurs again.

Hope that helps.

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