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Blank Black Screen - even tho on remote pc I can see my mouse moving
Links used in this discussion
Links used in this discussion
https://www.remoteutilities.com/support/docs/host-options/#Other
https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/
moonslice
, User (Posts:
23
)
Jun 21, 2020 1:45:43 pm EDT
Support level:
Free or trial
For the past week any time I login to my other PC remotely, all that shows up is a blank black screen on my end.
At the remote end - I can see the mouse is moving around (when I move the mouse on my own PC).
So it's connecting and RU isn't giving me any error message.
moonslice
, User (Posts:
23
)
Jun 21, 2020 2:11:06 pm EDT
Support level:
Free or trial
Never mind - I rebooted and that fixed it.
Pauline
, Support (Posts:
2881
)
Jun 22, 2020 1:25:16 pm EDT
Hello,
Thank you for your message.
I'm glad to hear you've figured out the issue! In addition, please try enabling the
Use legacy capture mode
checkbox in the
Host Settings -> Other tab
.
Also here's a
related KB article
that might be helpful if the issue occurs again.
Hope that helps.
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