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Blank Black Screen - even tho on remote pc I can see my mouse moving

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moonslice, User (Posts: 23)

Jun 21, 2020 1:45:43 pm EDT

For the past week any time I login to my other PC remotely, all that shows up is a blank black screen on my end.

At the remote end - I can see the mouse is moving around (when I move the mouse on my own PC).

So it's connecting and RU isn't giving me any error message.

Blank Black Screen - even tho on remote pc I can see my mouse moving - 21 Jun 2020 01:45:12

moonslice, User (Posts: 23)

Jun 21, 2020 2:11:06 pm EDT

Support level: Free or trial

Never mind - I rebooted and that fixed it.

Pauline, Support (Posts: 2573)

Jun 22, 2020 1:25:16 pm EDT

Hello,

Thank you for your message.

I'm glad to hear you've figured out the issue! In addition, please try enabling the Use legacy capture mode checkbox in the Host Settings -> Other tab.
Also here's a related KB article that might be helpful if the issue occurs again.

Hope that helps.

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