moonslice's community posts

Mouse Arrow no longer works on remote host if Viewer is active

moonslice, User (Posts: 8)

Aug 01, 2020 9:30:02 am EDT

Support level: Free or trial
UPDATE: I found there was a setting once connected on the host PC to Lock the Mouse. I disabled this, and now it works fine.

Mouse Arrow no longer works on remote host if Viewer is active

moonslice, User (Posts: 8)

Aug 01, 2020 9:19:17 am EDT

Support level: Free or trial
I had to reinstall Windows 10 on my Viewer PC - but since then the host (remote) PC can't move their mouse arrow at all if I (Viewer) am connected to that host.

This was not a problem before I reinstalled windows. BTW, I saved all my program data files and app data files and copied them all over to the new PC, so most everything seemed configured on the new install exactly like it was on the old RU.

Is there a setting on either the host pc or my viewer PC that can say whether the host keeps control of their mouse arrow movement even if I'm connected to them?

Mouse Arrow no longer works on remote host if Viewer is active

moonslice, User (Posts: 8)

Aug 01, 2020 2:31:57 am EDT

Support level: Free or trial
UPDATE: I found there was a setting once connected on the host PC to Lock the Mouse. I disabled this, and now it works fine.

I had to reinstall Windows 10 on my Viewer PC - but since then the host (remote) PC can't move their mouse arrow at all if I (Viewer) am connected to that host.

This was not a problem before I reinstalled windows. BTW, I saved all my program data files and app data files and copied them all over to the new PC, so most everything seemed configured on the new install exactly like it was on the old RU.

Is there a setting on either the host pc or my viewer PC that can say whether the host keeps control of their mouse arrow movement even if I'm connected to them?
Edited:moonslice - Aug 03, 2020 9:05:03 am EDT

Blank Black Screen - even tho on remote pc I can see my mouse moving

moonslice, User (Posts: 8)

Jun 21, 2020 2:11:06 pm EDT

Support level: Free or trial
Never mind - I rebooted and that fixed it.

Blank Black Screen - even tho on remote pc I can see my mouse moving

moonslice, User (Posts: 8)

Jun 21, 2020 1:45:43 pm EDT

Support level: Free or trial
For the past week any time I login to my other PC remotely, all that shows up is a blank black screen on my end.

At the remote end - I can see the mouse is moving around (when I move the mouse on my own PC).

So it's connecting and RU isn't giving me any error message. - 21 Jun 2020 01:45:12

"Maximize" remote window on remote host requires scrolling

moonslice, User (Posts: 8)

Sep 24, 2019 5:32:23 pm EDT

Support level: Free or trial
I hope that the toolbar still can be hidden so well. I love that it doesn't interfere with the top of open windows - that is a problem on  [censored] - even when it's minimized.

thanks for responding so quickly.

"Maximize" remote window on remote host requires scrolling

moonslice, User (Posts: 8)

Sep 24, 2019 3:24:05 pm EDT

Support level: Free or trial
I was able to figure it out after finding the hidden toolbar at the top of the host pc.

I had to choose 'stretch view' instead of 'full screen view'. I never tried that before
a) because I thought stretch would distort and stretch to fit.
b) I didn't realize there was a hidden toolbar at the top of the host screen where I could choose the view method.

I really like RU a lot so far.  :)

"Maximize" remote window on remote host requires scrolling

moonslice, User (Posts: 8)

Sep 23, 2019 10:52:20 pm EDT

Support level: Free or trial
I'm not able to set the Maximize window for viewing the host to see the full remote host without having to scroll.

If you choose "maximize" in the upper right corner of the Remote Assistant screen, it should only maximize enough so it fills as much of the screen as possible without requiring scrolling on the remote screen to see everything.

As examples of how  that works, Maximize the screen of  [censored] or Cloudberry Remote Assistant. It adjusts the screen pixels and percent of zoom so that the whole remote window shows without having to scroll up/down or left/right to see everything.

Is there a solution to this? Or should I request this as a feature?

Thanks!!!
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