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"Unable to create agent's path"
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Links used in this discussion
Mark Liquorman,
User (Posts: 5)
Jun 06, 2019 5:50:57 pm EDT
Support level: Free or trial
Agent 6.8; Windows 10 Pro (64-bit)
Downloaded Agent and tried to run it, got that error message.
Downloaded Agent and tried to run it, got that error message.
Mark Liquorman,
User (Posts: 5)
Jun 06, 2019 5:54:07 pm EDT
Support level: Free or trial
Oops, Agent 6.10!
Conrad Sallian,
Support (Posts: 3061)
Jun 07, 2019 5:44:48 am EDT
Hello Mark,
Thank you for your message.
Could you provide a screenshot of the error since we couldn't reproduce the issue?
Thank you for your message.
Could you provide a screenshot of the error since we couldn't reproduce the issue?
Mark Liquorman,
User (Posts: 5)
Jun 07, 2019 12:15:51 pm EDT
Support level: Free or trial
Conrad Sallian,
Support (Posts: 3061)
Jun 08, 2019 3:58:48 am EDT
Hello Mark,
This problems occurs when the system cannot get access to %appdata% (where the Agent files are extracted once you click on it). In normal circumstances this folder should be accessible for the current user.
Please, try deleting this folder %appdata%\Remote Utilities Agent\ and then re-run the Agent.
This problems occurs when the system cannot get access to %appdata% (where the Agent files are extracted once you click on it). In normal circumstances this folder should be accessible for the current user.
Please, try deleting this folder %appdata%\Remote Utilities Agent\ and then re-run the Agent.
Mark Liquorman,
User (Posts: 5)
Jun 08, 2019 10:07:39 am EDT
Support level: Free or trial
Couldn't find that folder on the laptop (but did find it on desktop where it works). So I even manually created it, still not working.
On a whim, I selected "Run As Admin" and it worked! Closed it and tried again without specifying "running as admin", and it worked again. Strange, since I thought one of benefits of Agent was that it didn't need admin privileges?
On a whim, I selected "Run As Admin" and it worked! Closed it and tried again without specifying "running as admin", and it worked again. Strange, since I thought one of benefits of Agent was that it didn't need admin privileges?
Conrad Sallian,
Support (Posts: 3061)
Jun 10, 2019 4:33:11 am EDT
Hello Mark,
Agent doesn't need admin privileges, that is true. At least not for standard operations such as writing to the current user's %appdata% folder.
If it's installing applications or other system tasks though the Agent must be run as administrator. Since recently you can re-run the Agent as admin remotely as well.
Agent doesn't need admin privileges, that is true. At least not for standard operations such as writing to the current user's %appdata% folder.
If it's installing applications or other system tasks though the Agent must be run as administrator. Since recently you can re-run the Agent as admin remotely as well.
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