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"Unable to create agent's path"

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Mark Liquorman, User (Posts: 5)

Jun 06, 2019 5:50:57 pm EDT

Agent 6.8; Windows 10 Pro (64-bit)
Downloaded Agent and tried to run it, got that error message.

Mark Liquorman, User (Posts: 5)

Jun 06, 2019 5:54:07 pm EDT

Oops, Agent 6.10!

Conrad Sallian, Support (Posts: 2406)

Jun 07, 2019 5:44:48 am EDT

Hello Mark,

Thank you for your message.

Could you provide a screenshot of the error since we couldn't reproduce the issue?

Mark Liquorman, User (Posts: 5)

Jun 07, 2019 12:15:51 pm EDT

Here it is.  It works on my desktop, also Win10 Pro.  On the laptop that gets the error, it never displays that Windows warning "Do you want this app to make changes to your device?".
Attached Files

Conrad Sallian, Support (Posts: 2406)

Jun 08, 2019 3:58:48 am EDT

Hello Mark,

This problems occurs when the system cannot get access to %appdata% (where the Agent files are extracted once you click on it). In normal circumstances this folder should be accessible for the current user.

Please, try deleting this folder %appdata%\Remote Utilities Agent\ and then re-run the Agent.

Mark Liquorman, User (Posts: 5)

Jun 08, 2019 10:07:39 am EDT

Couldn't find that folder on the laptop (but did find it on desktop where it works).  So I even manually created it, still not working.

On a whim, I selected "Run As Admin" and it worked!  Closed it and tried again without specifying "running as admin", and it worked again.  Strange, since I thought one of benefits of Agent was that it didn't need admin privileges?

Conrad Sallian, Support (Posts: 2406)

Jun 10, 2019 4:33:11 am EDT

Hello Mark,

Agent doesn't need admin privileges, that is true. At least not for standard operations such as writing to the current user's %appdata% folder.  

If it's installing applications or other system tasks though the Agent must be run as administrator. Since recently you can re-run the Agent as admin remotely as well.

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