Direct connection
With Remote Utilities you can directly access a remote Host. Unlike Internet ID connections, no relay servers are used to broker a direct connection. By definition, this is the fastest connection type available in Remote Utilities.
Generally, to establish a direct connection you must use the remote computer's IP address or DNS/hostname:
You can establish a direct connection over a private network (LAN or VPN) and over the Internet. Usually, when connecting over a private network, no network configurations are required on the Host side. If you connect over the Internet, you may need to set up your router properly, namely create a port forwarding rule. See more information in our documentation.
Internet-ID
The Internet ID® is a NAT-traversal (firewall bypass) technology used in Remote Utilities. This technology allows you to connect to a remote PC over the Internet without additional configuration of the firewall and/or router on the Host side.
An Internet ID connection is a connection type that uses the Internet ID technology.
Host
The Host is a remote module installed on a target (i.e. remote) PC. This module works for both unattended and attended access.
You can access the Host settings through the Windows Start menu or by right-clicking its icon in the system tray.
Agent
Agent is a remote module for spontaneous-only support. The Agent displays its own window that can be branded with your custom logo and text.
Agent doesn't require installation and administrative privileges to run.
Remote Access
- Remote access over LAN or VPN
- Establish direct connection to a remote PC using its IP address or DNS name. You can also seamlessly deploy the program in an Active Directory network.
- Remote access over the Internet
- Use Internet-ID connection to bypass firewalls and NAT devices when connecting over the Internet. No complicated network configuration is necessary.
- Unattended access
- Deploy the Host module for 24/7 access to remote workstations and servers. The Host starts automatically as a system service.
- Attended access
- Provide spontaneous remote support over the Internet using the Agent module. No installation and administrative rights are required.
- UAC support
- User Access Control (UAC) prompts can be controlled remotely and are no longer an obstacle (using Host instead of Agent is required to override UAC).
- RDP-over-ID
- Use Remote Utilities as transport to start an RDP session over the Internet when the remote PC is not accessible directly by an IP address.
- Unlimited one-to-many sessions
- Multitask by connecting to multiple remote PCs at once from the same machine.
- Self-hosted server
- Use the self-hosted server for remote connection, address book sync and authorization.
- Proxy server support
- Configure Remote Utilities to connect through your company's proxy server.
- Connect through Host
- Use a single PC on your LAN as a gateway through which to connect to its peers on the same network.
