Direct connection
A direct connection is possible when the Host is in direct visibility to the Viewer, i.e. the Host can be addressed by its IP address or hostname (DNS name).
This connection type does not require any intermediary (relay) servers in-between Viewer and Host and is by definition the fastest way to access a remote Host.
Internet-ID
An Internet-ID connection uses an intermediary server on the Web ("Internet-ID server") to broker a remote connection between Viewer and Host.
Host
The Host is a remote module installed on a target (i.e. remote) PC. This module works for both unattended and attended access.
Agent
Agent is a remote module for spontaneous-only support. The Agent displays its own window that can be branded with your custom logo and text.
Agent doesn't require installation and administrative privileges to run.
Remote Access
- Remote access over LAN or VPN
- Establish direct connection to a remote PC using its IP address or DNS name. You can also seamlessly deploy the program in an Active Directory network.
- Remote access over the Internet
- Use Internet-ID connection to bypass firewalls and NAT devices when connecting over the Internet. No complicated network configuration is necessary.
- Unattended access
- Deploy the Host module for 24/7 access to remote workstations and servers. The Host starts automatically as a system service.
- Attended access
- Provide spontaneous remote support over the Internet using the Agent module. No installation and administrative rights are required.
- UAC support
- User Access Control (UAC) prompts can be controlled remotely and are no longer an obstacle (using Host instead of Agent is required to override UAC).
- RDP-over-ID
- Use Remote Utilities as transport to start an RDP session over the Internet when the remote PC is not accessible directly by an IP address.
- Unlimited one-to-many sessions
- Multitask by connecting to multiple remote PCs at once from the same machine.
- Self-hosted server
- Use the self-hosted server for remote connection, address book sync and authorization.
- Proxy server support
- Configure Remote Utilities to connect through your company's proxy server.
- Connect through Host
- Use a single PC on your LAN as a gateway through which to connect to its peers on the same network.
