Douglas Crawford's community posts

You are so kind, Pauline, to not call me out on that...
Of course you could not know it was fr om me, my name is NO WH ERE in the message.
So sorry.
I added my name to  my signature.

I saw a message flash notifying that RU had disconnected.
Then I tried it again on the problem machine and now it connected properly.
RU rebooted their server?

Here's the email I sent, it has a file attached.
Yep. Went to the right place.

Turns out that this one PC not only can't access the PC that was the subject of this post, but it also cannot
access any PCs.  Its been rebooted and retried.  Its like the RU server doesn't know how to handle this one PC.

Just tried again. Same thing.  I suppose its RU's connection server.  No response yet on my email I sent them.

Sending file to support... look for it now.

version 7.1.2.0 on all machines.
Yesterday we could connect, today this one machine can't connect to a host ,
but other hosts can.
However, I did notice yesterday that the connections fr om this viewer that were in full control mode,
would momentarily disconnect and go black and white.
Today, on problem viewer, the host shows up as online. Connection attempt takes a long time then gives up and the host is shown offline.
I have a log file to send.   Tell me wh ere you would like it to go.

Thank you Pauline.  Maybe it has merit.
Hey I just went past my 10 free Hosts connections and I have opted to become a paying
client.  Because the software works and I like its features, but also largely  because of how you handle this Community.
There I put my $ where my mouth is. :)
Best regards-
DC

Observation leading to a suggestion
So I launched Remote Install and kind of expected all the available connections to be shown in the
check box list... or at least all of the connections under "full control".  Playing around I found
out I have to pre-select all of the connections that I want to update before entering the Remote Install
tool.  That's kind of inefficient, since I'm unlikely to deselect any of these once in the tool.
I think my first expectation that all off the currently open or currently online items should be in the
initial checkbox list, from whence I can then check the ones I really want to update (which would typically
be all of them).

May I suggest you remotely move the banner to a candidate position and ask them "hows that look"?