Douglas Crawford's community posts

Benny:

> If you can get that to load the services for the offline machine, then you can turn on the
> Remote Utilities - Host service.
Thank you for trying to clarify.  I'd need more help to pull that all off, its outside my
current understanding.

Pauline:
I am remote. I do not have high tech support over at the school with someone to
get the log file off the machine and send it to me.
It might be good if you could someday arrange to be able to check server access
without a log file. . :-/

So as I prepare to have an unskilled person at the school install the latest host on these two machines, it comes to my attention that there is no built-in way to update the host software from the machine it is running on.  
I looked under all the windows status bar items:

Settings for host
About Remote Utilities
Internet ID connection Settings
Restart Host
Stop Host

None of these have any option for reinstall.
Often a "check for updates" appears in things like the "about Remote Utilities"
Is this an oversight or is it quite impossible for this service to manage downloading and
running an update of itself?

So instead I have to coach the person on how to get to the website, navigate to the downloads pick the right download, and run the download....

Thank you for continuing this product, just wish it didn't have periodic issues that have to be diagnosed.  Perhaps:
1. The host could perhaps diagnose its own problems and perhaps re-estable the port access if it needs to.
2. That somehow the different versions would be guaranteed backwards compatible and updates would not be required unless some new functionality is required or if there was a fundamental change to the architecture.

What would be your theory on why two other rather identical computers are functioning with the same existing installations?
You believe they didn't do the same windows update that the others did?
I HATE having to run around and update all the machines to match unnecessarily.

The machines are in a school that we don't have access to until Monday.
So I'm hoping that this is a problem on the public server side and will be resolved
on your end so it comes up and just starts working again...
(this has been the case in the past)
DC

Hi Pauline.
You've been at this for a long time!

We have an ongoing operation and I prefer to hold my working installation steady at working versions unless required by your infrastructure.  As I said, two other machines are operational, these are at the 7.1.7.0 revision. So it can't necessarily be the version.

Can you confirm if the IDs identified as not working have accessed the servers and got rejected?

Thanks

Seems then Remote Utilities folks should have some sort of help item in their list of "how to repair your installation after a Windows update"

Hi thanks for the tips.
Can you clarify what you mean by
"is to have another remote access software installed"
Do you mean re-install the host software?

Hello:

Our long running Windows 10 installation had a power failure.
The four computers powered down, and restarted,
probably doing windows updates on the way back up.

The machines have been holding steady at version 7.1.7.0
Two of the machines came up fine and the HOST service is working fine,
I can connect to them.

Two others are reporting "cannot connect to server".  They have internet connectivity
confirmed by running a browser successfully to the web.
On one of these, I obtained a new Internet ID, but using this did not fix the connection to the
public server.

The IDs of the Hosts that cannot connect with your server are:
377 471 749 464
and
810 974 331 401  (brand new ID)

The IDs of the machines that are working are:
428-254-475-633
and
380-689-632-448

We have not seen a windows update trip this all up, but it is possible.
Could you check your side and see if those IDs have made attempts to connect?
Thanks!

Thank you  folks for ideas.
As I mentioned, we discovered a definite underlying comcast connection problem so I don't think its RU. But after we resolve that, if we still are not getting RU through, I'll have these ideas to consider

Thanks very much again,
DC

The problem is not the software version or your servers its
still something else on these machines because they can't get to
the DNS server.  Why this is all of a sudden I don't know yet.

My prior question still stands just from an interest angle...
thanks
DC

Hello:

Our three computers at a remote location went offline and we have checked all the
infrastructure. All that remains is connectivity through your servers.
These have been installed for several years and have not had updates to the RU software.
So I suspect that they should be updated.  Unfortunately this has to be
done on-site which is a problem...

However, If that fixes it, then I wonder- are the servers supposed to be backward
compatible or are there times when updates MUST be done in order for them to
communicate through the servers to the world...?