Conrad Sallian's community posts

Hello everyone,

Update on this issue - today we implemented a few smaller changes to the server software that should speed up connection a bit. As for the main issue with connection going offline/online - our specialists are still working on this and hopefully today or tomorrow we'll implement a patch that eliminates this problem.

P.S. Most likely updating Remote Utilities won't be necessary at all. This issue is about the intermediary server.

I will keep you updated on the progress. Thank you for your patience.

Hello Samuel,

You can send them to support@remoteutilities.com.

Thanks.

Hello,

Thank you for your post.

You can remove the password by removing this registry entry:
HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host

Clark Milioti wrote:

Any fix yet?

This is really holding me back from expanding my license!  Totally unreliable solution.

By the way, have you also provided us with the Agent log? Perhaps, there are problems on the remote side? Here is how to find the agent log https://www.remoteutilities.com/support/docs/agent-log/

Hello Clark,

Thank you for the log. I forwarded it to our development to see if they can provide any ideas.

Hello Tom,

Thank you for the information. What you describe looks exactly like how RDP mode works. Are sure it's Remote Utilities' own Full Control mode that you are using?

If the Host log is ok and doesn't show any problems connecting with the server, the Viewer log could help us. Here is how to enable Viewer logging:
https://www.remoteutilities.com/support/docs/connection-log/

it should be noted that whenever you experience any connectivity issues your only reliable source of information is the log, or more specifically two logs -  Viewer's and Host's. Without the logs it is just guesswork.

For those of you who are interested in the details of what is actually happening:
Driver Signing changes in Windows 10, version 1607

Lee, we will notify you about it in this thread. Besides, once Microsoft does its part they should update their records accordingly and this problem should be fixed.

Hello Lee,

According to Microsoft it takes them 5-7 days to re-verify our account data. We will try to speed things up and contact them too.