Trent's community posts

Thanks, Polina!  Yes, the File Transfer was the primary issue I noticed upon updating and I overlooked it in the release notes!  My apologies!

Good tip on the backups!  I did not think of that. Thanks so much!!!

A follow up question... I installed the new Viewer Beta and quickly experienced a backward compatibility issue that necessitated me to have to uninstall the viewer and reinstall the GA version.

My address books survived just fine, but apparently all of my stored passwords were lost.  Any way to recover them?  Is this expected behavior?

Good morning, all!  I took the plunge and upgraded my Viewer to the beta version, but had some questions about backward compatibility expectations.  (Forgive me if this has already been specifically addressed). I know that the preferred environment and testing would be with both the host and viewer being on the same beta version, BUT what are the expectations of backwards compatibility between the beta viewer and the GA 6.10.10.0 host?

More specifically, do you WANT to get reports of issues regarding backward compatibility?

Thanks!!!

Ricky, a recent update to the Android app (version 11.30) has the app working on my Android 11 based Pixel 4a.  You may want to give it a shot!

Polina, I just updated to the 11.30 Android app and can confirm it is functioning normally in Android 11.  Send my thanks to the developers!

Thanks for the confirmation, Brandon!

Polina, many thanks to you and the devs for taking a look!  Luckily, I only rarely have the need to use the mobile app so little to no inconvenience for me!

I'm happy to install a beta version to test out a fix once the devs think they have it corrected!  Just let me know!

Thanks, Polina!  Let me know if there's any further info you need from my side:

Here are more details on the device:
Android Version: 11
Android security update: September 5, 2020
Google Play system update: September 1, 2020
Baseband version: g7150-00018-200701-B-6643937
Kernel version: 4.14.170-g501c771385ff-ab6716795 #1 Tue Jul 28 22:05:21 UTC 2020
Build number: RP1A.200720.011

As I mentioned, this is a Google Pixel 4a. The phone is less than a month old.  Admittedly, I did not try the RU app prior to allowing the phone to update from Android 10 so I cannot say if it's something specific to the hardware or the Android version.

Happy to perform any experiments that you would like!

I recently updated my Google Pixel 4a to Android 11 and see that the RU Android app now immediately closes upon launch. I tried force stopping, clearing cache, clearing user data and uninstalling/reinstalling.

It shows the logo momentarily and then immediately returns to the home screen.

Just wanted to open the discussion in case you were not aware or if there is something I can try for you!

Bob, be aware that if you are connecting to a host computer that has no physical mouse connected, the mobile apps do not locally render a virtual cursor.  A workaround is to enable "Mouse Keys" on the host computer as described in this post:

https://www.remoteutilities.com/support/forums/messages/forum7/message4490/940-cannot-see-mouse-cursor-on-the-remote-computer#message4490

Hope that helps you!  It did me!

Mark, be aware that if you are connecting to a host computer that has no physical mouse connected, the mobile apps do not locally render a virtual cursor.  A workaround is to enable "Mouse Keys" on the host computer as described in this post:

https://www.remoteutilities.com/support/forums/messages/forum7/message4490/940-cannot-see-mouse-cursor-on-the-remote-computer#message4490

Hope that helps you!  It did me!