Nijel Terry's community posts

I'm experiencing erratic performance, connections dropping or becoming unresponsive. It's very erratic; sometimes it's quick other times it's unresponsive.  Disconnecting and reconnecting seems to help in the short term but after being inactive for a short while the remote computer is unresponsive and needs to be reconnected to.

I've observed this behavior using the default server and a self hosted RU server.

Is there any path I can take for improving performance?

Thanks, Nijel

Very embarrassed I did forget to change my Viewer settings from Default to my dynamic dns server. I thought I had done that but I must have overlooked it. I'm getting connectivity now! Phew!!

After configuring my self hosted server and hosts I am unable to connect to the hosts through the Viewer.  On the server side I can "see" the hosts as all idle. The server lists the IP addresses and PC names but on the viewer I am unable to connect to them.

I'm sure that my dynamic dns is running on the server and the Viewer information is correct with the "default server" unchecked and my dynamic DNS name in the custom server type box.

I'm sure that port forwarding for 5655 is done both on my cable modem and on the router the server is plugged into.

I disabled all firewalls and Ddos protection on the router and cable modem to see if that was causing issue but nothing changed. (I re-enabled those settings afterwards)

The windows firewall is off on the server.

I can't think of anything else to do.  The most interesting part of this is apparently the server can see the hosts but the hosts can't be connected to.

Please help!

Thanks,
Nijel

Thanks Conrad! Everything went smoothly.

Hello,

First I'd like to say how much I enjoy using RU. It's everything I need in a remote utility program both in features and the cost is very reasonable.

I purchased the Starter license this evening and started adding clients to my address book and realized I should have gotten the Mini instead. It says on the Starter page that if you want to upgrade to Mini you just pay the difference. I can't seem to find where to do that on the website?

Should I open a support ticket?

Thank you,
Nijel