Community

Text Chat does not work

BartB, User (Posts: 38)

Dec 15, 2016 2:38:21 pm EST

Remote Upgrade is not working, after downlading the updated Portable Viewer. I keep getting auth errors, even though I can do a Full remote session. I don't have time right now to mess with it, I will try again at home tonight.

Here are the errors I get:

***** Start of log *****
Date: 12/15/2016 11:33:53 AM
Action: install/upgrade.
Checking files of the RUT Host.
----------
Action for: VNTESTBED (VNTESTBED)
Auth try to the host...
Unable auth.
***** End of log *****

Text Chat does not work

BartB, User (Posts: 38)

Dec 15, 2016 2:30:12 pm EST

You're killing me Conrad :) You should always update the version number. It prevents situations like this.
I'm using the Portable Viewer, so I will try download a fresh version. I did experience an issue with Remote Upgrade, so hopefully this will fix it.

Text Chat does not work

BartB, User (Posts: 38)

Dec 15, 2016 1:51:07 pm EST

Trying to use text chat from a Viewer 6.5.0.8 to a Host v6.5.0.5, both Windows 10. Using private Server.
When I'm in a session, and I click Chat in the Toolbar, it opens beside my session window. When I type into it, nothing is sent to the remote, with either pressing Enter key, or clicking Send button. Host and no chat window appears on the other side either. Experienced this with a Host v6.5.0.5 running on Windows 7 as well.

Tried upgrading the Host remotely to version 6.5.0.8, but it failed. I will update if I'm successful and if the upgrade has any effect on chat.

Anyone else?

Pop-ups with v6.5.0.5 Viewer

BartB, User (Posts: 38)

Dec 12, 2016 2:27:01 pm EST

Not fixed. Same issue persists. Email to support sent.

Pop-ups with v6.5.0.5 Viewer

BartB, User (Posts: 38)

Dec 10, 2016 8:00:52 pm EST

Restarting the viewer does not make any difference, the pop-ups keep coming.

Pop-ups with v6.5.0.5 Viewer

BartB, User (Posts: 38)

Dec 10, 2016 7:51:24 pm EST

The new viewer version on Windows 10 keeps popping up a notification that a host in online. I have turned off the notifications in the Viewer options, but seems to have no effect, they pop up anyway.

Version 6.5 BETA

BartB, User (Posts: 38)

Sep 18, 2016 2:35:28 pm EDT

You mean you couldn't set the brightness using "hardware" buttons on the laptop? Could you tell the laptop brand/model?

Yup, exactly. It's a Dell Inspiron 5759.

RDP issues

BartB, User (Posts: 38)

Sep 17, 2016 4:43:44 pm EDT

The RDP issues seem to be resolved with the latest Beta 2, at least on some of the connections I tested with. I don't think we need to escalate this to support.

Version 6.5 BETA

BartB, User (Posts: 38)

Sep 17, 2016 4:32:16 pm EDT

Hi Conrad,

I upgraded 3 machines with the latest Viewer Beta 2, two Win10 and one Win7. Both Win10 machines still do not show the scroll bar in Task Manager tool. The Win7 machine does show the scroll bar, so this may be a Win10 issue specifically. Both Win10 machines have the Anniversary Update installed.

During the upgrade of the Host app on the Win10 laptop, I enabled the Monitor driver during install and this somehow disabled my ability to dim the screen brightness on the laptop. The functionality came back as soon as I removed the Monitor driver. Also, the Host service would not start while the Monitor driver was installed. I ended up removing the Host app altogether, rebooting and re-installing it, skipping the Monitor driver part, and everything finally worked fine.

Version 6.5 BETA

BartB, User (Posts: 38)

Sep 16, 2016 6:26:03 am EDT

One more odd thing with the Beta Host: when installing on Windows 2003 Server, I get the error below. After clicking OK, the install finishes and the Host is fully accessible and working.

---------------------------
drvinstaller32.exe - Unable To Locate Component
---------------------------
This application has failed to start because DIFxAPI.DLL was not found. Re-installing the application may fix this problem.
---------------------------
OK  
---------------------------
Page:
This website uses cookies to improve user experience. By using this website you agree to our Terms of Service and Privacy Policy.