Community

Hi Conrad,

Just a little feedback on the beta Viewer. When in Task Manager, there is no scrollbar indicating that there are more items than visible and allowing you to scroll with the mouse. Scrolling with the keyboard arrow keys does work.

Conrad,

Thanks for following up. I tested the remote upgrade on a Win7 laptop, and the upgrade worked flawlessly. The settings remained intact, and I was able to reconnect to the Host with no problems. It must have been a unique situation when I did the first upgrade. And I also tested the new beta Viewer on another Win7 machine, and I did not see the double row toolbar. So my Windows 10 PC must have something special in it.

Next, to test the beta Server upgrade.

Looks like the 6.5 Beta doesn't include the Powershell option. Any updates on that?

I have thought of something else. When I did the remote upgrade, I picked the generic host install msi file that I downloaded from the Beta page. Could that be the reason for the settings to be erased - because I didn't customize the msi installer first? I assumed that the upgrade would re-use the existing config from the Host I was upgrading.

This is a known bug. When Ctrl, Alt or Shift key is pressed and then you switch away from the Viewer window, it remains pressed.

We are going to fix it in the final 6.5 release.

This happens even when the modifier keys are not currently pressed when I switch away from the Viewer window. Will the fix address that as well?

Also, do you have any advice for copy and paste not working in Viewer at all?

Regarding the two-row toolbar - your window chrome (frame) looks quite unusual. Do you have any theme pack or something else that modifies default Windows window layout, controls etc.?

I do not have any theme packs or other customizations. I do have the latest Windows 10 Anniversary Update, which has caused other users issues, according to the Internet. The only setting that sometimes causes issues in apps for me is the custom scale factor I have set (175%). I have bad vision and I need icons and text to be scaled up in Windows. This frequently causes windows and dialog boxes to have shifted or cut off text or buttons in apps that do not account for the scaling. I know I'm a unique case in this regard.

Conrad,

Thank you for confirming this is normal and expected behavior. It may be helpful for someone else who was wondering this.

Conrad,

I know you have to ask the basic questions, but as you can see in my original post I have already answered this question ahead of time, because I knew it would be the first thing you'd ask.
I have already enabled Remote Desktop on the Target machine. AND I am able to connect via RDP manually using the Windows built-in RDP app. The problem is with the Viewer app. It does nothing when I initiate an RDP connection to a Host on my local LAN.

RDP function using the Viewer does not work for me at all. The Viewer is a Win10 Pro machine, and the Host is a Win7 Pro machine, both running latest beta, 6.4.0.1. RDP did not work either before the beta upgrade, on version 6.3.0.6, by the way.

I can connect just fine using Windows RDP app from the Viewer machine to the Host machine. I checked and made sure that RDP was allowed on the Host machine. When I click on RDP in the Viewer, nothing happens. I verified that the RDP port setting in the Viewer is correct, I tried with Direct Connection checked and unchecked.

Also, in the Properties, the Configure box is cut off - see screenshot link below.

http://imgur.com/a/g9YWg
(I'm unable to paste this URL into the Image option - keeps telling me invalid URL)

I'm using my own self-hosted Server. In the Server interface, I see all my Hosts listed, with their external IP's correctly listed. In my Viewer, however, the Last IP column displays the IP address of the self-hosted Server instead of the actual WAN IP of the Host. The exception being the Hosts that are on the same LAN and are being connected to directly.

One other related observation. One Host that has been upgraded to latest beta, 6.4.0.1, and is the same Host that the Viewer is running on, is displaying 169.254.13.154 as the Last IP.