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Upgrade 5.x to 6.x questions

Mike G, User (Posts: 28)

Dec 22, 2014 6:29:25 am EST

Hi Conrad,
We are going to be upgrading our hosts from 5.6.0.5 to the latest 6.x and have some questions. We have obtained a version 6 licence key (Helpdesk) from our v5.x key as per your email. We will be creating our own v6.x MSI installer and Agent (with embedded generated Meta Key) and are planning on running our own GMS (current hosts all using your GMS).

Questions:

-If we upgrade our 2 viewer installations to version 6, can we still connect to all our existing v5 hosts while they have not been upgraded yet? Do we have to upgrade only 1 viewer and migrate the hosts to v6?

-Are there any issues migrating v5 to v6 hosts AND changing to our own GMS? Can we do this all at once or better in stages?

All of our host sites are remote to us. We usually do have the ability to make a direct connection via IP (port forwarding on routers) but would prefer to use the existing Internet-ID based connections to perform the upgrade (too many).

So is the basic plan for us to:

-Bring up our new local GMS
-Install v6 viewers to replace existing v5 viewers
-Build our new MSI installer and Agent (that points to our GMS)
-Upgrade hosts via v6 viewer

Thanks for your continued help!
Mike

Version 6.0 Beta - main discussion

Mike G, User (Posts: 28)

Dec 04, 2014 10:04:37 am EST

-Am I right in assuming that the new shared Address Book functionality is only available via running our own GMS and will not be available via your RUT hosted servers?

Yes, you are right. We are just stepping into this territory, and online sync is a far more complicated issue than a local one. Therefore we decided to start small.

OK, no problem. So if we have 2 people 'synced' to the same address book (me and another person, for example), I must always sync first (from the GMS) before I make any local changes and then 'sync' my changes to the GMS for the other person (and vice-versa)?


-Is there any functionality to 'merge' address books? Or at least be able to move a PC entry fr om one address book to another? (Mark and 'Send To' another address book or drag and drop between books) We have several address books totaling 100's of PC entries and need to create a 'common' address book.

You can move folders and records fr om one address book to another in Viewer 6.0, regardless of whether it's a local or synced address book. Simply drag a folder or record fr om one book and drop it in the other one.

Great! That should be enough to combine and tidy the lists we have

-We requested a (much needed) free-form text field to add a note to each PC's address book entry. Is this available in 6.x? If not, can you add it? This allows us the ability to consolidate info about the PC and user into one location, i.e., RUT!

We certainly have this suggestion on our roadmap but haven't implemented it yet. We'll see if we can add it to the final 6.0 release. Thank you for the reminder.

Thanks.

-One of our biggest issues faced is getting our RUT MSI installed via RDP. Has this been fixed in 6?

Hmm, could you please remind the details? What specifically went wrong?

See this post:  Installation via RDP problems

-A few of our customers servers (SBS2011 seems to be the commonality) have an issue with the version of MSXML and their log files growing into Gb size with many thousands of MSXML messages. Has this been fixed?

Test is needed. You could try to install the new Host on a couple of those servers and see if the issue is still present.

It was this issue: Microsoft MSXML is not installed Error


(Independent of the MSXML issue) Is there a way we can lim it the connection log size on the host (or turn it off) to ensure it never grows too large?

Currently, you cannot lim it the log size but you can turn it off. See  Settings for Host  ->  Options  ->  Logging  tab.

Looks good. Can this be pre-configured (logging turned off) in our custom MSI installer package?

-We requested improvements to the MSI installer email message generated at install, specifically changing the 'Username: SYSTEM' to correctly reflect the current user logged into the PC. Is this in version 6?

I'll check it out and get back to you soon.

Thanks.

-Finally(!), looking forward, what facilities are available to upgrade our existing v5.x custom MSI installed hosts to v6? Also, can we use the v6 viewer with v5.x hosts?

I'm afraid you will have to build your custom MSI from scratch   It's an entirely new version and code.

I've never done any upgrades (We still have all hosts on 5.6.0.5). I assumed we would be re-building the custom MSI (and agent) from scratch. I was asking what the upgrade strategy/procedure to remotely update all hosts to 6.x?

Also, forgot to ask, is v6.0 a free upgrade from v5.6.x?

Thanks Conrad

Version 6.0 Beta - main discussion

Mike G, User (Posts: 28)

Dec 04, 2014 4:18:21 am EST

Hi Conrad,
Looking forward to this upgrade! Questions:

-Am I right in assuming that the new shared Address Book functionality is only available via running our own GMS and will not be available via your RUT hosted servers?

-Is there any functionality to 'merge' address books? Or at least be able to move a PC entry fr om one address book to another? (Mark and 'Send To' another address book or drag and drop between books) We have several address books totaling 100's of PC entries and need to create a 'common' address book.

-We requested a (much needed) free-form text field to add a note to each PC's address book entry. Is this available in 6.x? If not, can you add it? This allows us the ability to consolidate info about the PC and user into one location, i.e., RUT!

-One of our biggest issues faced is getting our RUT MSI installed via RDP. Has this been fixed in 6?

-A few of our customers servers (SBS2011 seems to be the commonality) have an issue with the version of MSXML and their log files growing into Gb size with many thousands of MSXML messages. Has this been fixed? (Independent of the MSXML issue) Is there a way we can lim it the connection log size on the host (or turn it off) to ensure it never grows too large?

-We requested improvements to the MSI installer email message generated at install, specifically changing the 'Username: SYSTEM' to correctly reflect the current user logged into the PC. Is this in version 6?

-Finally(!), looking forward, what facilities are available to upgrade our existing v5.x custom MSI installed hosts to v6? Also, can we use the v6 viewer with v5.x hosts?

Thanks for all your hard work and great product!

Mike

RemoteUtilities hosted GMS servers down?

Mike G, User (Posts: 28)

Aug 12, 2014 6:56:51 am EDT

Not able to connect to any host via your GMS. Test from 2 different locations in the UK. Down since 1000 GMT 12 August 2014...Any explanation ETA for fix?

Viewer to host running a viewer

Mike G, User (Posts: 28)

Apr 14, 2014 7:54:08 am EDT

Hi,
We ran into an issue trying to use a W2K8 server as a 'bridgehead' to install RUT hosts onto PC's in a network. All running 5.6.0.5.

Windows 7 PC Viewer to W2K8 host. Host running portable viewer connecting to Windows 8 host PC on servers LAN to push out installation. When we tried to use this config we found that the keyboard Caps would not work (try for F, shows f, etc) Caps working on Windows 8 host when direct connect from Windows 7 viewer (bypassing W2k8 host). Caps also worked when using RDP from W2K8 server while using RUT to server.

[resolved] Aero Peek not working W2K8R2 / W7

Mike G, User (Posts: 28)

Apr 12, 2014 1:56:43 pm EDT

Hi,
Rut connection to Server 2008 R2 and Windows 7. If you have 2 explorer windows open and minimized and the host is configured to group taskbar items, the 'Aero Peek' function that allows you to pick/restore a minimized window by selecting the preview never appears in viewer. Same also for applications pinned to the taskbar, you never see the right click menu. You can still 'activate' the window by clicking above the taskbar where the preview window should be. Is this a know issue?

EDIT: Never mind. Enabled 'Capture Alpha Blending Windows' and they show up as expected.
Edited:Mike G - Apr 13, 2014 12:00:00 pm EDT (found solution)

Installation via RDP problems

Mike G, User (Posts: 28)

Apr 05, 2014 5:00:55 am EDT

Anton Kalugin wrote:
This is a known issue and we will try to fix it. But let me ask, why do you want to use Internet-ID if you have the opportunity to use direct connection?

Main reason: Security.

We find servers having port 3389 exposed through a router get hammered frequently. Customer sees the logs (and failed login attempts) and freaks out/gets worried. While your default port is not a common attack vector like RDP, it is safer to have just 25/443 open.

And why do you need to automatically generate ID if you can do it manually?

We use the custom MSI feature to email the Intenet ID back to our server as your product does not currently have any means to use a common address book. So to allow our support techs to get a copy to add to their address books. We use this same MSI that has our own pre-configured password and settings.

Installation via RDP problems

Mike G, User (Posts: 28)

Apr 03, 2014 4:30:28 pm EDT

Hi,
We have been experiencing some issues installing RUT hosts within a RDP session. It seems the install never completes an no message box and email are sent while connected via RDP. The service is installed but no internet ID is created. No change after host reboot. We can manually create an internet ID in settings, log out via RDP, use the manually created internet ID to connect via RUT but the first connect shows the message box and email are then sent. The internet ID sent via email is different than the one manually created and is no longer valid.

Is this expected? Any way to change this behavior?

Thanks,

Host 'keep alive' frequency?

Mike G, User (Posts: 28)

Apr 03, 2014 4:18:43 pm EDT

Ping tests are consistent between the couple of customers I've tried and my location. They/we are all getting between 110-120ms ping. It looks like the location is in Canada. Are there any hosted GMS servers in the UK? (other than hosting our own, of course). If not, any plans to open other public GMS servers? We are wary of hosting our own. While we would enjoy the speed increase, I assume your setup would be more resilient with multiple servers, etc.

If we were to change our customers to our own GMS, can we do this remotely?

Thanks,

Host 'keep alive' frequency?

Mike G, User (Posts: 28)

Apr 02, 2014 4:14:28 am EDT

Hi,
What is the frequency the host PC sends a 'I'm alive' back to the gateway server? I ask because it seems, more often than not, my first attempt at a connection (using your GMS) 'fails' and my subsequent attempt connects almost instantly. For example, I right-click on a host entry and select 'Full Control'. The entry icon changes to the 2 bars || and will sit like that for 20 seconds or so until it just reverts back to the PC monitor icon. I then try again (right-click, full control) and usually the viewer window pops up almost immediately (within a second or so). Why is this? Can we tune this to get a connection on the first try (consistently)?

Thanks,
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