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Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

Keyboard Not Captured

Mike G, User (Posts: 28)

Feb 18, 2014 1:34:47 pm EST

Just happening to me right now. Single tab. Guest OS W7, Host: W2K8. Mouse works, keyboard does not. Guest running AVG Free AV, host not running any AV. Close remote window and re-connect as 'Full', keyboard works.

Keyboard Not Captured

Mike G, User (Posts: 28)

Feb 17, 2014 2:08:00 pm EST

I've seen this as well. I can't pin it down to a number of tabs open but this can happen every 5-10 connections. I can usually capture after 2 or 3 attempts or closing all viewer tabs and starting a fresh viewer window.

per operator licence

Mike G, User (Posts: 28)

Jan 27, 2014 11:49:01 am EST

As an IT company, we have a 2x operator licence. We have a couple of medium sized customers that we might try and get to purchase their own 1x operator licence for their own IT (that we support).

If they use their own META key on their PC's, can we connect to their PC's/Servers with our copy of RUT?

REQ: Address Book management/functionality

Mike G, User (Posts: 28)

Jan 27, 2014 11:01:24 am EST

Sure. To be able to import/export a singe PC entry (or a selection) instead of exporting the entire address book. So if you think about contacts work in Outlook, you can export the entire contacts folder to a PST file or you can send somebody a single contact entry.

REQ: Address Book management/functionality

Mike G, User (Posts: 28)

Jan 27, 2014 9:22:27 am EST

It would be very useful to have more features aimed at address books. We have several techs who need to access common computer entries but are located at different locations so using a shared common XML file is not practical.

Are there any plans to provide a 'shared' address book, either hosted at your site or via a local GMS? This would be similar to TV 'Contacts' where you can 'send' another user the PC entry.

Alternatively, if there where at least PC entry granularity in export/import of address book entries, that would be a good start. Another option might be to implement a 'merge' feature to combine address books with an interface to handle conflicts.

Thanks!

REQ: Freeform notes field for each PC entry

Mike G, User (Posts: 28)

Jan 27, 2014 9:07:26 am EST

Hi,
It would be very useful to be able to store some text information about each remote computer. A single multi-line textbox would be sufficient to capture user credentials, phone number, etc. You could edit it under properties and can view it similar to the popup screenshot.
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