Community

IPAD Viewer Disconnects

Links used in this discussion

Warren Davis, User (Posts: 1)

Jun 07, 2021 8:24:20 am EDT

Hello I am using the current versions of both the viewer and host. I connect to the host using an IPAD and it constantly disconnects after a few minutes. I have tried from different networks with the same results. Is there a setting on the IPAD that can change that will help?

Conrad Sallian, Support (Posts: 2985)

Jun 07, 2021 10:42:12 am EDT

Hello Warren,

Thank you for your message.

We should examine the Host log files first. Perhaps, the issue is on the Host side rather than on Viewer's. Could you please send us the Host logs to support@remoteutilities.com . Here is how to locate the Host logs https://www.remoteutilities.com/support/docs/host-log/

Submit a reply

^* Website time zone: America/New_York (UTC -4)