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[ Closed ] Host and Agent availability for Linux and Mac

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Pauline, Support (Posts: 2702)

Apr 19, 2021 1:30:44 pm EDT

Hello John,

Thank you for your patience.

I've checked on the ETA for Host/Agent for Mac/Linux with our developers - we do plan to release it within this year, but unfortunately, there's no more specific ETA on it yet. However, we'll make sure to update all our users once Host/Agent for Mac/Linux is available. Sorry for keeping you waiting.

Please let me know if you have more questions.

Brad Mustin, User (Posts: 21)

Apr 30, 2021 11:57:29 am EDT

Support level: Mini

When you release the linux support, will it support arm for RaspberryPi?

Pauline, Support (Posts: 2702)

Apr 30, 2021 1:17:34 pm EDT

Hello Brad,

Thank you for your message.

For now we plan to release Host/Agent for Mac/Linux only. However, we might add additional support for arm based OSs some time later. Unfortunately, we cannot provide any specific ETA on this yet. Sorry for the inconvenience.

Please let us know if you have other questions.

Tim Petersen, User (Posts: 2)

May 28, 2021 5:10:57 am EDT

Support level: Free or trial

Dec 18, 2019 We are planning to release Host/Agent for Mac in the nearest future, as it's one of our major priorities now
Feb 19, 2020 We certainly plan to release Host for Mac/Linux this year.
Mar 23, 2020 ... it should take at least a few months from now before the first beta is available ...
Apr 15, 2020 We'll do our best to release Host/Agent for Mac and Linux as soon as possible as it's among our highest priorities right now.
May 05, 2020 We will do our best to release Host/Agent for Mac as soon as possible
May 28, 2020 ... we might be able to release the first beta in a few months as Conrad has mentioned above as we do plan to release it by the end of this year
Oct 30, 2020 We hope to release it by the end of this year ...
Sep 09, 2020 We plan to release Host for Mac/Linux this year...
Nov 02, 2020 We hope to release it by the end of this year...
Nov 05, 2020 We hope to be able to release it in a month or two.
Nov 23, 2020 ... we will be able to release the first beta version of Host for Mac/Linux by the end of this year...
Mar 18, 2021 ... we cannot provide any specific ETA on this release yet ...
Feb 19, 2021 ... we cannot provide a specific ETA on the Host's for Mac/Linux release yet ...
Apr 19, 2021 ... we do plan to release it within this year ...
May 11, 2021... as well as Host/Agent for Mac/Linux in the near future.

Pauline, Support (Posts: 2702)

May 28, 2021 3:25:48 pm EDT

Hello Tim,

Thank you for your message.

Please note these were all only approximate timelines for the release of Host/Agent for Mac/Linux. Even though, unfortunately, we couldn't release it as fast as we hoped to, it's one of our highest priorities at the moment - we keep working on it and do our best to provide Host/Agent for Mac/Linux as soon as we can. We simply want to be honest with our users that currently it's in the development stage, but we cannot provide any specific ETA on this release. I apologize for keeping you waiting for such long period of time.

Please let me know if you have more questions.

Allan Hall, User (Posts: 30)

Feb 17, 2022 12:08:46 pm EST

Support level: Pro

So three years now, no host/agent for Mac or Linux. Lack of this feature (mainly Mac) really crimps my business I am trying to run with your software. As a tech, I can run a viewer on pretty much any OS, I have multiple Windows versions, multiple Mac versions, and multiple Linux distros/versions all available for ME to use. Unfortunately, none of that helps me remote IN to a client's Mac or Linux PC so I can assist them.

I can't speak for anyone else, but without that support I can not justify upgrading my license because version 7 offers me absolutely nothing I need vs version 6. On the other hand, if version 7 had Mac host/agent support (Linux would be nice too but not required) I would not only upgrade from 6 to 7, but I would happily pay FULL PRICE instead of the upgrade fee.

Pauline, Support (Posts: 2702)

Feb 17, 2022 3:01:32 pm EST

Hello Allan,

Thank you for your message.

We appreciate your support and feedback. Unfortunately, Host and Agent for Mac/Linux are still in development. However, we're doing our best to make them available as soon as possible - hopefully, we will be able to release Host/Agent for Mac/Linux by the end of the first half of this year as it's also amongst our highest priorities at the moment.
Sorry for keeping you waiting.

Please let us know if you have other questions.

Allan Hall, User (Posts: 30)

May 04, 2022 12:17:03 am EDT

Support level: Pro

Are you still on schedule to release by the end of June? The end of next month? Please? Pretty please? Like it has been YEARS since this was "a priority". I have my upgrade money ready!

Pauline, Support (Posts: 2702)

May 04, 2022 10:42:57 am EDT

Hello Allan,

Thank you for your message.

We apologize for keeping everyone waiting for so long. Unfortunately, there were some delays in the release due to the fact that we've decided to use more advanced framework (which has made the development process longer, but will ultimately make the product better and more reliable). I've checked with our developers and, according to them, we plan to release a first test version of Host for Mac/Linux in a few weeks and a final stable version of Viewer for Mac/Linux by the end of this year.

Please let us know if you have more questions.

Allan Hall, User (Posts: 30)

May 04, 2022 11:06:47 am EDT

Support level: Pro

Sure, next question: How do I get involved with testing the Mac/Linux version? I have multiple Mac and Linux VMs and physical machines I can test it on. I have plenty of experience with beta testing all the way back to IBM in their OS/2 program so I think I could make some contributions. Let's get this ball rolling!

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