after generating and storing new free license key for the new version 7 viewer, when viewer is restarted, the 31 days testing status is back and have to store the license key again. This happens every time over. Obs.: on version 6 it doesn't happened. What do I missing here? Thank in advanced for your help.
The issue might be caused by the Viewer configuration file being somehow corrupted (for example, by some firewall/antivirus software activity). Please, try the following: 1. Fully exit the Viewer File -> Exit. 2. Locate the file config_4.xml in the C:\Users\[Your_username]\AppData\Roaming\Remote Utilities Files\ folder. Please note that the AppData folder might be hidden by default in which case you need to enable "Hidden files and folders" in Windows Explorer settings. 3. Remove the config_4.xml file from that folder. This will reset the Viewer settings. Your address books won't be affected by this action. 4. Run the Viewer, try registering it with your license key again and see if this helped to resolve the issue.
In addition, please try updating your Remote Utilities installation to the latest 184.108.40.206 version - we've fixed a small bug related to the license key storage. For more information please see our Release Notes. You can update your installation via the Self-Update feature.