Hi, I run newest Viewer 184.108.40.206 RU Server 220.127.116.11 and Host 18.104.22.168 I can not connect to one of my hosts. In Viewer I I see the host as looged in and as soon as I want to open it I see a new window with "Connection is established" and thats all.
On the Server console I see my and the other host under active. The read/write bytes are constantly changing, but the viewer connection window does open the desktop.
This is a known issue that occurred in versions 22.214.171.124-126.96.36.199 but was already fixed in the latest version 188.8.131.52. Please try updating your Viewer to the latest version 184.108.40.206 as well and see if this helps to resolve the issue. You can update Viewer via the Self-Update feature.
Could you please try pressing any key on your keyboard when the connection is stuck on the "digital map" window and see if it's possible to establish a connection this way? If this does not work as well, please feel free to send us the Host logs for examination. You can send the log files to [email protected] or create a ticket and submit the logs there.
Please enabling the Use legacy capture mode feature in the Host Settings -> Other tab and see if this helps to resolve the issue. After enabling the feature please make sure to restart Host to apply changes.