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can i have remote user run the agent, once i am in, install the host

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asdffdsa, User (Posts: 41)

Mar 19, 2021 11:58:22 am EDT

hello and thanks,
i have users that do not have the administrator passwords for the windows computer.
and i need to install the host.

can i do this?
1. have user run the agent, not requiring to enter the administrator password.
2. once i am in, install the host, which would require the the administrator password.

thanks,
david

Pauline, Support (Posts: 2619)

Mar 19, 2021 2:10:26 pm EDT

Hello David,

Thank you for your message.

Yes, this is possible if you use the Restart Agent as... feature. This feature allows restarting the Agent as administrator, i.e. you will be prompted to enter the admin user credentials in order to restart Agent with elevated privileges. This will let you control the UAC prompts on the remote computer when you install software (e.g. installing Host) or perform other actions that require administrative access.

Hope that helps.

asdffdsa, User (Posts: 41)

Mar 19, 2021 2:23:57 pm EDT

Support level: Starter

thanks, i found that feature and not working...

maybe it is just me but since upgrading to 7.x, i find RU much more problematic.

asdffdsa, User (Posts: 41)

Mar 19, 2021 2:43:08 pm EDT

Support level: Starter

for example,
i have a computer, running agent.
when i try to connect to it, i get a black screen.
if i use rdp over agent, the rdp works.
only after that, does my viewer go from black to showing the actual screen.

Pauline, Support (Posts: 2619)

Mar 19, 2021 3:14:44 pm EDT

Hello David,

Do you mean that Agent does not start when you're trying to restart it with the elevated privileges, correct? If this is the case, we've managed to reproduce the issue - I will forward it to our development department for a review and ask for their input on this.

when i try to connect to it, i get a black screen.
if i use rdp over agent, the rdp works.
only after that, does my viewer go from black to showing the actual screen.

This is actually already a known issue which will be fixed in the upcoming version 7.0.0.2 - we plan to make it available by the end of this week. Meanwhile, please try the following workaround:
While in the Full Control window right-click on the tab with the connection and use the Send key command (e.g. send Alt + PrtScr). This will unlock the remote screen, so you will be able to connect to the remote Host. Sorry for the inconvenience.

Looking forward to your reply.

asdffdsa, User (Posts: 41)

Mar 19, 2021 6:30:20 pm EDT

Support level: Starter

i will try that and await the bug fix.

and thanks for the prompt response

Edited:asdffdsa - Mar 19, 2021 6:30:46 pm EDT

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