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RDP Taskbar vertical not show icons apps

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Xoan Go, User (Posts: 2)

Nov 25, 2020 11:46:14 am EST

Version 6.10.10

When we use the RDP option and the controlled computer has the ~~taskbar in the vertical position~~ and we press the Windows icon to open the program menu then the installed applications and the "Start Menu" icons aren't shown. This doesn't happen if the taskbar is horizontal.

Is there a solution to this problem?

Thanks!.

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RDP Taskbar vertical not show icons apps

Xoan Go, User (Posts: 2)

Nov 25, 2020 11:47:37 am EST

Support level: Free or trial

taskbar in the vertical position

Pauline, Support (Posts: 2815)

Nov 25, 2020 4:31:44 pm EST

Hello Xoan,

Thank you for your message.

Could you please try enabling the Use legacy capture mode feature in the Host Settings -> Other tab and see if this helps to resolve the issue? Please make sure to restart the Host after enabling the feature in order for the changes to be applied.

In addition, here's a related KB article that might provide a helpful solution as well.

Finally, in case if you use version 6.10.10.0 or an older version of Remote Utilities, then please try updating to our latest 6.12.2.0 Beta 2 version as the issue might have been fixed in the latest update. Version 6.12.2.0 Beta 2 is available for download on this page. When updating, please make sure to update both Viewer and Host/Agent to the same version as the version mismatch might lead to performance issues or other features not working.

Hope that helps.

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