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Viewer Crash on Host Disconnect

David, User (Posts: 25)

Feb 20, 2014 11:03:52 am EST

For some reason the Viewer really doesn't like it when the host is abruptly disconnected from it. When I use the Viewer to connect to a host via Remote Desktop and then restart the host computer, the Viewer will somewhat cleanly close the RDP session and display a message stating that the connection was disconnected. However, when I'm in the full control connection mode (not using RDP) and I shutdown the host computer, the Viewer tends to lock up for a few seconds. This happened just now, but instead of just freezing for a few seconds it crashed the Viewer altogether.

Has this happened to anyone else?

Viewer is runnning on Windows Server 2008 R2 SP1.

Conrad Sallian, Support (Posts: 2937)

Feb 20, 2014 11:32:06 am EST

Hello David,

Thanks for the report. We'll look into it.

Conrad Sallian, Support (Posts: 2937)

Feb 20, 2014 11:54:20 am EST

David, was there any crash report?

David, User (Posts: 25)

Feb 20, 2014 4:21:41 pm EST

Support level: Free or trial

Unfortunately no. The application just became unresponsive so I had to terminate the process.

Conrad Sallian, Support (Posts: 2937)

Feb 21, 2014 3:25:47 am EST

The Full Control window should say " Connection was interrupted. Trying to reconnect in N seconds". Is that so?

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