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[ Closed ] [Resolved] Cannot see full screen from vertical monitor

Stephanus Nell, User (Posts: 2)

Feb 25, 2020 3:03:18 pm EST

I have a digital sign that I am trying to connect to, as you can see from the attached image, i only see half of the screen and I cannot scroll to the top. I tried all the display options and none works. Is the a way to rotate the display like with a normal RDP session?
Thanks
Stephanus

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[Resolved] Cannot see full screen from vertical monitor

Pauline, Support (Posts: 2619)

Feb 25, 2020 5:54:45 pm EST

Hello Stephanus,

Thank you for your message.

Please try enabling the Use legacy capture mode feature and see if it helps to resolve the issue. To enable the feature please do the following:
1. Right-click the Host icon in the system tray and select Settings for Host.
2. Navigate to the Other tab and enable the Use legacy capture mode checkbox.
3. Right-click on the Host icon in the system tray and select Restart Host or simply restart the Host PC.

In addition, please try changing the Display orientation value on the remote Host machine. This setting can be found in the Display settings menu:

[Resolved] Cannot see full screen from vertical monitor - 25 Feb 2020 05:54:01

Please let us know if this worked for you.

Stephanus Nell, User (Posts: 2)

Feb 26, 2020 11:55:30 am EST

Support level: Free or trial

Hi,
The legacy capture mode feature worked perfectly. Thanks for your help.

Stephanus

Pauline, Support (Posts: 2619)

Feb 26, 2020 12:30:02 pm EST

Hello Stephanus,

I'm glad to hear we were able to help!

Please feel free to contact us if you have more questions.

Julia Ellis, User (Posts: 2)

Feb 21, 2023 6:19:42 am EST

Support level: Free or trial

I love this software, had the same issue on the app. Vertical monitors were showing horizontal. I enabled lagacy mode in host settings and it fixed the problem. Very happy with remote utilities thank you

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