Julia Ellis's community posts

black block for cursor image in viewer

Julia Ellis, User (Posts: 2)

Feb 21, 2023 6:33:47 am EST

Unfortunately I have the same issue here. My display is set to 125% scaling.

I also have a green colour applied to my mouse cursor for increased visibility.

I have enabled legacy capture mode on the host however this did not fix the issue.

The legacy capture mode was great at fixing my vertical monitors being shown as half cut off horizontal monitors. However the black box around the cursor is not fixed.

Any ideas how this can be fixed?

Using latest version of host on PC and viewer app on android. Tried on S20 Ultra Samsung and S22 Ultra.

Edited:Julia Ellis - Feb 21, 2023 6:34:13 am EST

[Resolved] Cannot see full screen from vertical monitor

Julia Ellis, User (Posts: 2)

Feb 21, 2023 6:19:42 am EST

Support level: Free or trial

I love this software, had the same issue on the app. Vertical monitors were showing horizontal. I enabled lagacy mode in host settings and it fixed the problem. Very happy with remote utilities thank you