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Divide by zero error on start of viewer
Links used in this discussion
Links used in this discussion
Pauline,
Support (Posts: 2876)
Apr 19, 2019 1:22:38 pm EDT
Hello Sean,
Thank you for your patience.
Unfortunately, we couldn't reproduce the issue.
Also, could you please clarify what are your DPI settings? If the DPI is different from 100%, the interface of the program might be displayed inaccurately. We will fix this problem in our future update.
Let me know if you have more questions.
Thank you for your patience.
Unfortunately, we couldn't reproduce the issue.
Also, could you please clarify what are your DPI settings? If the DPI is different from 100%, the interface of the program might be displayed inaccurately. We will fix this problem in our future update.
Let me know if you have more questions.
Sean Hogan,
User (Posts: 10)
Apr 19, 2019 11:26:31 pm EDT
Support level: Free or trial
I was using 125% DPI but switched it back to 100%
same issue
thanks for trying i guess
ill just put up with it and hope it gets fixed by accident
same issue
thanks for trying i guess
ill just put up with it and hope it gets fixed by accident
Pauline,
Support (Posts: 2876)
Apr 22, 2019 10:21:26 am EDT
Sean Hogan,
User (Posts: 10)
Apr 22, 2019 6:30:57 pm EDT
Support level: Free or trial
Sean Hogan,
User (Posts: 10)
Apr 22, 2019 6:47:56 pm EDT
Support level: Free or trial
Pauline,
Support (Posts: 2876)
Apr 23, 2019 3:06:03 pm EDT
Sean Hogan,
User (Posts: 10)
Apr 23, 2019 5:36:17 pm EDT
Support level: Free or trial
Preview size has no effect on issue
Pauline,
Support (Posts: 2876)
Apr 25, 2019 10:00:10 am EDT
Hello Sean,
I am sorry for the late reply.
Could you please send us a screenshot of the My Computer folder (or This PC in Win10) or any other folder that contains a lot of folders/files?
Thank you.
I am sorry for the late reply.
Could you please send us a screenshot of the My Computer folder (or This PC in Win10) or any other folder that contains a lot of folders/files?
Thank you.
Sean Hogan,
User (Posts: 10)
Apr 25, 2019 4:16:34 pm EDT
Support level: Free or trial
christophe vermel,
User (Posts: 1)
Oct 03, 2024 7:52:24 pm EDT
Support level: Free or trial
have the sama problem with 7.1 7.2 7.5 7.5.1 Any chance to have a definitive fix ? the deletion of config_4.xml doesnt help (except destroying the licence...) nor dpi change. ...
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