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Divide by zero error on start of viewer

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Pauline, Support (Posts: 2863)

Apr 19, 2019 1:22:38 pm EDT

Hello Sean,

Thank you for your patience.

Unfortunately, we couldn't reproduce the issue.
Also, could you please clarify what are your DPI settings? If the DPI is different from 100%, the interface of the program might be displayed inaccurately. We will fix this problem in our future update.

Let me know if you have more questions.

Sean Hogan, User (Posts: 10)

Apr 19, 2019 11:26:31 pm EDT

Support level: Free or trial

I was using 125% DPI but switched it back to 100%
same issue
thanks for trying i guess
ill just put up with it and hope it gets fixed by accident

Pauline, Support (Posts: 2863)

Apr 22, 2019 10:21:26 am EDT

Hello Sean,

Thank you.

Could you please send us a screenshot of the main Viewer window with 100% DPI? Also, please, send us a screenshot of the Display settings window:

Divide by zero error on start of viewer - 22 Apr 2019 10:01:28

Looking forward to your reply.

Sean Hogan, User (Posts: 10)

Apr 22, 2019 6:30:57 pm EDT

Support level: Free or trial

As requested
settings and viewer at 100% and 125 %

Divide by zero error on start of viewer - 22 Apr 2019 06:29:22

Divide by zero error on start of viewer - 22 Apr 2019 06:29:40

Divide by zero error on start of viewer - 22 Apr 2019 06:29:51

Divide by zero error on start of viewer - 22 Apr 2019 06:29:59

regards

Sean Hogan, User (Posts: 10)

Apr 22, 2019 6:47:56 pm EDT

Support level: Free or trial

following the rule of
no such thing as too much info

Divide by zero error on start of viewer - 22 Apr 2019 06:47:46

Pauline, Support (Posts: 2863)

Apr 23, 2019 3:06:03 pm EDT

Hello Sean,

Thank you for the details.

Could you please try decreasing the Preview size on the View tab and see if the problem persists?

Divide by zero error on start of viewer - 23 Apr 2019 02:56:16

Looking forward to your reply.

Sean Hogan, User (Posts: 10)

Apr 23, 2019 5:36:17 pm EDT

Support level: Free or trial

Preview size has no effect on issue

Pauline, Support (Posts: 2863)

Apr 25, 2019 10:00:10 am EDT

Hello Sean,

I am sorry for the late reply.

Could you please send us a screenshot of the My Computer folder (or This PC in Win10) or any other folder that contains a lot of folders/files?

Thank you.

Sean Hogan, User (Posts: 10)

Apr 25, 2019 4:16:34 pm EDT

Support level: Free or trial

Divide by zero error on start of viewer - 25 Apr 2019 04:16:27

christophe vermel, User (Posts: 1)

Oct 03, 2024 7:52:24 pm EDT

Support level: Free or trial

have the sama problem with 7.1 7.2 7.5 7.5.1 Any chance to have a definitive fix ? the deletion of config_4.xml doesnt help (except destroying the licence...) nor dpi change. ...

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