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Red Check Mark in the Viewer
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Glenn Hughes, User (Posts: 3)
Feb 12, 2019 5:05:18 pm EST
Support level: Free or trial
Glenn Hughes, User (Posts: 3)
Feb 12, 2019 5:05:43 pm EST
Support level: Free or trial
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Pauline, Support (Posts: 2775)
Feb 13, 2019 8:02:25 am EST
Hello Glenn,
Thank you for your message.
1) Right-click on the Remote Host and select Properties
2) In the connection properties window, go to the Auto-ping section and deselect the checkbox:
You can learn more about the auto-ping feature here.
We would also recommend you to update your Viewer to the current version 6.10.5.0. It's available for downloading here.
Please let me know if you have further questions.
Thank you for your message.
The Red Checkbox means that you have auto-ping feature enabled in connection properties and either the remote PC is unreachable or it's an Internet-ID connection (and auto-ping works for direct connections only).What does the Red Checkbox mean?
Please check if the auto-ping function is enabled:How do I get rid of the red checkbox by a remote PC.
1) Right-click on the Remote Host and select Properties
2) In the connection properties window, go to the Auto-ping section and deselect the checkbox:
You can learn more about the auto-ping feature here.
We would also recommend you to update your Viewer to the current version 6.10.5.0. It's available for downloading here.
Please let me know if you have further questions.
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