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Version 6.8 and a new MSI configurator
Links used in this discussion
Links used in this discussion
Conrad,
Support (Posts: 3013)
Aug 29, 2017 10:02:53 am EDT
This thread is devoted to version 6.8 and a new MSI Configurator with the option to digitally sign your custom builds. To learn more about this update please read this blog post.
Your questions as well as general feedback are welcome.
Your questions as well as general feedback are welcome.
Dan Stevenson,
User (Posts: 1)
Jan 17, 2018 10:32:41 am EST
Support level: Free or trial
Conrad,
Support (Posts: 3013)
Jan 18, 2018 3:58:22 am EST
Hello Dan,
We tried to reproduce the issue but we coudn't. The configurator works as it should, and the file is downloaded from the server successfully.
Perhaps, that was some temporary glitch? Could you try configuring now and let us know.
Thanks.
We tried to reproduce the issue but we coudn't. The configurator works as it should, and the file is downloaded from the server successfully.
Perhaps, that was some temporary glitch? Could you try configuring now and let us know.
Thanks.
albert schroter,
User (Posts: 2)
Feb 08, 2018 1:56:10 pm EST
Support level: Free or trial
Code import has only worked for the first MSI i configured on the same machine. I've played with the configurator to test various options. ive tried deleting the old key.dat before generating a new one, but every new MSI i've configured is giving me this same error when i try to add by code. the knowledge DB only address importing to other machines. is there a registry entry i need to blank out when generating a new configuration?
Conrad,
Support (Posts: 3013)
Feb 08, 2018 4:42:06 pm EST
Hello Albert,
Thank you for your post.
Thank you for your post.
I recommend that you add the Viewer's %APPDATA% folder to your antivirus software exceptions first. Perhaps the keys.dat file is getting corrupted or deleted by a/v software each time it is created by Remote Utilities.but every new MSI i've configured is giving me this same error when i try to add by code.
albert schroter,
User (Posts: 2)
Feb 09, 2018 1:15:30 pm EST
Support level: Free or trial
I'm unfortunately still getting this message. Does the process generate a log i can check to see where there might be an issue?
i did fresh uninstall/reinstall this morning. made sure a/v exception was listed. closed down all my background processes. there have been no other changes to the pc im using since before i installed viewer and configured the first MSI package (the one that worked) all other attempts have had told me the incorrect code when i try add the connection.
I even tried generating it on a different PC that only has windows installed on it then importing that key
i did fresh uninstall/reinstall this morning. made sure a/v exception was listed. closed down all my background processes. there have been no other changes to the pc im using since before i installed viewer and configured the first MSI package (the one that worked) all other attempts have had told me the incorrect code when i try add the connection.
I even tried generating it on a different PC that only has windows installed on it then importing that key
Edited:albert schroter - Feb 09, 2018 1:39:26 pm EST
Conrad,
Support (Posts: 3013)
Feb 10, 2018 3:26:17 am EST
Albert,
There is yet another thing if you want a clean re-install. Please, close the Viewer and erase the entire folder \%appdata%\Roaming\Remote Utilities Files\ then start the Viewer again.
Warning: your address book file/files are in that folder, specifically the general address book (connections_4.xml) and maybe other books that you created. I recommend that you copy these books elsewhere for importing later after you've finished.
Hope that helps.
There is yet another thing if you want a clean re-install. Please, close the Viewer and erase the entire folder \%appdata%\Roaming\Remote Utilities Files\ then start the Viewer again.
Warning: your address book file/files are in that folder, specifically the general address book (connections_4.xml) and maybe other books that you created. I recommend that you copy these books elsewhere for importing later after you've finished.
Hope that helps.
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