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password protected screensaver

droid, User (Posts: 5)

Mar 18, 2013 12:29:32 pm EDT

I'm running into this issue with screensaver. After defined period of inactivity screensaver pops up and to close it I have to enter my windows password. I can't do anything remotely. What I see is just black screen.
Please advise.

Thanks

Conrad Sallian, Support (Posts: 3033)

Mar 19, 2013 5:55:40 am EDT

Hello,

Can you please provide the name of the screensaver or a link for download. Also, what operating system do you use at both ends (Host and Viewer)?

droid, User (Posts: 5)

Mar 21, 2013 3:49:51 pm EDT

Support level: Free or trial

I use Windows 7 64bit on both ends.
There is no download, it is built in screen saver function with "On resume display logon screen" checked.

Conrad Sallian, Support (Posts: 3033)

Mar 22, 2013 3:42:42 am EDT

droid wrote:
I use Windows 7 64bit on both ends.

There is no download, it is built in screen saver function with "On resume display logon screen" checked.

I see. Ok, we'll check what that might be. Thanks for reporting this.

Conrad Sallian, Support (Posts: 3033)

Mar 23, 2013 3:10:15 am EDT

droid wrote:
I use Windows 7 64bit on both ends.

There is no download, it is built in screen saver function with "On resume display logon screen" checked.

We couldn't reproduce this issue. Do you use the Host or the Agent on the remote PC?

droid, User (Posts: 5)

Mar 24, 2013 10:26:51 pm EDT

Support level: Free or trial

Sorry I didn't mention before that I use Agent on the remote computer.

Conrad Sallian, Support (Posts: 3033)

Mar 25, 2013 5:03:11 am EDT

It won't work with Agent. You need to use Host in this case.

droid, User (Posts: 5)

Mar 25, 2013 10:01:47 am EDT

Support level: Free or trial

Very sad news

Any workarounds?

What I need is to lock the screen while I'm not in front of my computer and viewer is not running.
Maybe some kind of scripts that I can execute remotely on Agent PC to unlock screen or maybe some third-party screen locker that can be used without admin rights.
I can't use Host because I don't have admin rights.

Your help is greatly appreciated.

Conrad Sallian, Support (Posts: 3033)

Mar 25, 2013 1:42:44 pm EDT

droid wrote:
What I need is to lock the screen while I'm not in front of my computer and viewer is not running.

Maybe some kind of scripts that I can execute remotely on Agent PC to unlock screen or maybe some third-party screen locker that can be used without admin rights.

I can't use Host because I don't have admin rights.

Your help is greatly appreciated.

The screensaver is running on a protected screen. You can't access the screensaver other than with SYSTEM rights. That's why you can't do that with the Agent. Unlike the Host, the Agent runs under a local user account, with limited rights.

In general, if you don't have administrative rights on the remote PC and some action (like controlling a screensaver from afar) requires them, we can hardly do anything about it. It's not about Remote Utilities, this is how Windows works.

droid, User (Posts: 5)

Mar 25, 2013 2:40:38 pm EDT

Support level: Free or trial

I got it.

I'll script my own screen locker.

Thanks for your help.

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