Community
Dual Monitors - One Portrait, One Landscape
Jamie Boucher,
User (Posts: 1)
Jun 07, 2015 1:47:04 pm EDT
Support level: Free or trial
Remote Utilities has a hard time with navigating 2 different orientations. It tries to view my Portrait viewing monitor as landscape, making navigation nearly impossible.
Does anyone have a workaround for this?
Jamie
Does anyone have a workaround for this?
Jamie
Edited:Jamie Boucher - Jun 07, 2015 2:01:48 pm EDT
Conrad Sallian,
Support (Posts: 3068)
Jun 08, 2015 6:51:39 am EDT
Hello Jamie,
On the remote side (Host) please enable the "Use legacy capture mode" in Settings for Host -> Options. Let me know if that fixes the issue.
Thank you.
On the remote side (Host) please enable the "Use legacy capture mode" in Settings for Host -> Options. Let me know if that fixes the issue.
Thank you.
josh jones,
User (Posts: 1)
Sep 15, 2017 7:21:58 pm EDT
Support level: Free or trial
i'm having the same issue and its 2017, why is this still a bug?Conrad Sallian wrote:
Hello Jamie,
On the remote side (Host) please enable the "Use legacy capture mode" in Settings for Host -> Options. Let me know if that fixes the issue.
Thank you.
Conrad,
Support (Posts: 3068)
Sep 16, 2017 10:45:01 am EDT
Hi Josh,
Just responded to your ticket. Have you tried to enable this "Use legacy capture mode" option?
Just responded to your ticket. Have you tried to enable this "Use legacy capture mode" option?
ThomasP,
User (Posts: 22)
Jul 17, 2019 9:39:37 am EDT
Support level: Pro
Hello,
Just for information, I had the same issue and the "Use legacy capture mode" option fixed the problem.
Regards,
Thomas
Just for information, I had the same issue and the "Use legacy capture mode" option fixed the problem.
Regards,
Thomas
Pauline,
Support (Posts: 2881)
Jul 17, 2019 11:58:35 am EDT
Hello Thomas,
Thank you for your message.
I'm glad to hear it worked for you!
Don't hesitate to post another message if you need assistance.
Thank you for your message.
I'm glad to hear it worked for you!
Don't hesitate to post another message if you need assistance.
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