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Host Showing Online, but stuck on connecting

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Support level: Pro
Hello, I'm having issues with connecting to a host. It just sits and says it's connecting. I've noticed this issue before if I have a computer on the network, but no monitor attached. This isn't the case with this host. I reinstalled RU on the host, but it made no difference. When I look at the status in the systray it is red like it's connected. Any help would be appreciated.

Viewer Version : 7.6.2.0
Host Version : 7.6.2.0
Viewer OS : Windows 11
Host OS : Windows 10

Thanks,

Patrick Riley
Hello Patrick,

Thank you for your message.

Could you please try enabling the Use legacy capture mode option in the Host Settings -> Other tab? After enabling the feature make sure restart Host to apply changes. Then try connecting to your remote Host once again and see if it works for you.

Let us know if this helps!
Support level: Pro
That seemed to fix it. Thanks!
Hello Patrick,

I’m glad to hear we were able to help and it works for you now!

Please feel free to contact us again if you have any questions.
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