Community
RUT Viewer does not remember window open location
Keith Hill,
User (Posts: 11)
Oct 27, 2023 1:01:11 pm EDT
Support level: Pro
I use a large 55" 4K monitor and there are times when I use a tabbed view across the top half of my screen to connect to many systems at a time, performing updates, new software installs, etc. It is not uncommon for me to be in 15-20 systems at the same time, depends really on the remote site upload bandwidth.
When I open the initial window, or when a system restarts and brings the window back up the Remote Utilities windows readjusts to either a small thumbnail in the center of the screen, sometimes in a window about 200 x 200 pixels near the upper left, sometimes a 100% 1920 x 1080 HD screen sized window centered on monitor.
I have used a third party add-in, AquaSnap to try to control program placement and had a high degree of success with many other programs, but not Remote Utilties host windows. The behavior is the same with or without AquaSnap.
At times it is maddening, like a misbehaving child; is there any control we have in adjusting and setting a window?
Thanks in advance!
Keith
When I open the initial window, or when a system restarts and brings the window back up the Remote Utilities windows readjusts to either a small thumbnail in the center of the screen, sometimes in a window about 200 x 200 pixels near the upper left, sometimes a 100% 1920 x 1080 HD screen sized window centered on monitor.
I have used a third party add-in, AquaSnap to try to control program placement and had a high degree of success with many other programs, but not Remote Utilties host windows. The behavior is the same with or without AquaSnap.
At times it is maddening, like a misbehaving child; is there any control we have in adjusting and setting a window?
Thanks in advance!
Keith
Pauline,
Support (Posts: 2876)
Oct 27, 2023 6:50:51 pm EDT
Hello Keith,
Thank you for your message.
We've previously had a similar issue that was already fixed in one of the recent updates. Would you be able to provide us some screenshots that demonstrate the issue (preferably, without the AquaSnap software in use)? You can send the screenshots to support@remoteutilities.com for privacy (obviously, please feel free to blank out any sensitive information).
Looking forward to your reply.
Thank you for your message.
We've previously had a similar issue that was already fixed in one of the recent updates. Would you be able to provide us some screenshots that demonstrate the issue (preferably, without the AquaSnap software in use)? You can send the screenshots to support@remoteutilities.com for privacy (obviously, please feel free to blank out any sensitive information).
Looking forward to your reply.
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