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How to remove notification on host screen

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Kenny Stringer, User (Posts: 1)

Oct 26, 2023 3:12:32 pm EDT

When I connect to remote host pc, remote utilities displays a persistent notification on the lower right area of the host computer screen, saying, "Your computer has been connected in a remote session. If you did not authorize this session, visit remoteutilities.com/info."

From what I can gather so far, this notification appears to be making itself right at home and shows no intention of going anywhere for the duration of the session. Can this be remedied? Help appreciated!

Pauline, Support (Posts: 2780)

Oct 26, 2023 6:26:10 pm EDT

Hello Kenny,

Thank you for your message.

Please note that this notification banner is persistent and cannot be hidden or disabled. However, the banner is only displayed when you connect to a remote Host using Viewer registered with a free license key or in trial mode and use Internet-ID connection. Unfortunately we had to implement this banner as an additional security measure against malicious use of the software.
Currently the message can only be removed when connecting to a remote Host via Direct connection or from a Viewer registered with any commercial license (including Starter, Mini, Endpoint and Pro licenses).

Hope that helps.

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