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Slow Connection

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Brandy Daigneault, User (Posts: 2)

Oct 24, 2023 2:57:05 pm EDT

Support level: Free or trial

Anyone else having very slow connection today?

Pauline, Support (Posts: 2780)

Oct 24, 2023 4:45:00 pm EDT

Hello Brandy,

Thank you for your message.

Could you please verify that you’ve updated both Host and Viewer (as well as RU Server if used) to the most recent version 7.2.1.0 (and version 3.3.5.0 for RU Server respectively)?
If all modules are already updated, but the issue still persists, please feel free to send us the most recent log files - you can send them to [email protected].

Looking forward to your reply.

Brandy Daigneault, User (Posts: 2)

Oct 25, 2023 11:45:41 am EDT

Support level: Free or trial

Can I update my host comp remotely?

Pauline, Support (Posts: 2780)

Oct 25, 2023 7:56:34 pm EDT

Hello Brandy,

Of course, you can update your Host remotely via Simple Update following this guide or using our Remote Install Tool.

Hope that helps.

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