Hi Tom,
Actually you must be able to submit a ticket. Any user with a commercial license can submit tickets. And your status says 'Starter' (see the label at the top right corner of the forum message window) which means that support tickets are available to you.
Let us investigate why your ticket wasn't working properly and get back to you.
UPD: I've sent you a message via the ticket you created. If you cannot answer, please update this thread. You can send a screenshot of the error message directly to
[email protected] for further investigation.
