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Added connections vanishing

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Brian Woods, User (Posts: 1)

Aug 08, 2023 11:12:01 pm EDT

I have a full license and I am adding 25+ end users at a time.
About 25% of the time, when I add connections, they vanish.
The software stays on the end user connections, but it vanishes from my address book.
I can't add any while disconnected, so it thinks I am connected to my server.
Any suggestions?

Pauline, Support (Posts: 2815)

Aug 09, 2023 3:59:40 pm EDT

Hello Brian,

Thank you for your message.

Could you please clarify if your using a local address book or if it's a synced address book you're using via your custom RU Server and the address book sync feature?

Looking forward to your reply.

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