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This just started in the last few months.  Not sure if it was before the 7.1.2.0 update or not.

The service is running, but the system tray icon is grey when it happens.  I can remote into another system and then restart the host on my machine just fine.  So that other machine doesn't have this issue.  Once I restart the Host, I can connect just like I always have, but after a period of time, it will disconnect.  I have timed it, but I would say it's 15-30 minutes.  Then when I remote into another machine and into this one (using UltraVNC), I can restart the Host and connect again.  I have have Sophos on this machine and not the other, so maybe something there?

Sorry for long wait.  Just wanted to mention that this had been working until more recently.  The service itself is showing as running, but I get the grey tray icon, and not blue.  

I did just add to exception list and will report back.  I did this for file/folder and process exception.

I think I'm logged into the wrong account, but I am the same one who started the thread.  Anyway, I figured out the issue.  My machine was set to stay on, but had to swap out for another that went to sleep.  After waking from sleep, the Host service will not restart on it's own.  So Sophos had nothing to do with it.  

Restarting the service would fix it until the machine goes back to sleep.  I could remotely wake from another machine on the network and then remote in and restart service.  Waking the machine alone wouldn't fix it.

Hi Shane

If your experience follows that of mine and others here, you may find that this problem persists.

See this post for more discussion.
https://www.remoteutilities.com/support/forums/forum1/2278-just-an-update-info

In my case, the issue is not firewall, or sleep or connection interruption. It is an RU issue. If it were not, it would be difficult to explain how it happens on dozens of machines, all in different geographical locations, on different internet provider connections, with different hardware, with different antivirus, connected through different routers, with varying sleep/no sleep settings.

I have resorted to a 3 scheduled tasks that check on startup for the service to be running, then check hourly again, and finally a third to restart the service each day at 4am.
This has made the issue less of a headache, but it does still exist.

Matthew

Setting it to stay awake wasn't the trick.  I have submitted to Sophos and they say there is no issue, either.  I have excluded from App Control and AV in Sophos.  No change.  The service show running, but there is no connection until the app is restarted.

Interestingly, I have experienced the same results attempting to connect to a Windows 11 PC remotely after my router at the host end has been rebooted. This has only been going on in the last couple of months or so. After the reboot of the router (but not the PC) I cannot connect to PC for about 20-30 minutes, but then all is fine. NoMachine has the same problem, but not  [censored] .