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Impossible to connect with Installed version or Agent (free version)

CYRIL CRESPY, User (Posts: 3)

Jun 01, 2022 3:28:44 am EDT

hi, since today (01/06/2022 - 8h30), i can't connect on all my remote utility host (installer host with single password connection). the service is active and i can see the computer active on my panel, but when i try to connect, it takes loooong loooong time trying and finaly it fails.
yesterday i had no connection problem. do you have an idea of why it doesn't work ?

Pau IT, User (Posts: 2)

Jun 01, 2022 3:35:53 am EDT

Support level: Free or trial

we are all having the same issue. Something wrong at Remote Utilities

CYRIL CRESPY, User (Posts: 3)

Jun 01, 2022 3:39:08 am EDT

Support level: Free or trial

ok, thanks for your answer

Alejandro Gómez Pérez, User (Posts: 3)

Jun 01, 2022 5:52:02 am EDT

Support level: Free or trial

Hello:

I have the same problem.

Thanks.

Andreas Ludwig, User (Posts: 1)

Jun 01, 2022 6:30:50 am EDT

Support level: Pro

paid Version same problem

Joel Stokes, User (Posts: 7)

Jun 01, 2022 7:06:10 am EDT

Support level: Free or trial

Same problem here - any response from RU ??

Joel Stokes, User (Posts: 7)

Jun 01, 2022 8:04:29 am EDT

Support level: Free or trial

Are we supposed to be changing settings or applying a fix ... or just waiting for the problem to be resolved at RU

Roberto Zappi, User (Posts: 1)

Jun 01, 2022 11:22:16 am EDT

Support level: Free or trial

Non funziona nessuna connessione windows, funziona solo Android

Pauline, Support (Posts: 2776)

Jun 01, 2022 3:52:57 pm EDT

Hello everyone,

Thank you for your messages and patience.

This is to inform you that the issue was fixed. We apologize for the inconvenience. Please try connecting to your Hosts once again and see if you're able to access them.

Please let us know if the issue persists.

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