Joel Stokes's community posts
Connection refused
Joel Stokes,
User (Posts: 7)
Jun 01, 2022 11:45:12 am EDT
Support level: Free or trial
Can you check RU server log please - should be multiple connection error messages.Pauline wrote:
Hello everyone,
Thank you for the provided feedback.
Could you please try connecting to your Hosts once again and let us know if it works?
Thank you.
----- OK ---- seems oknow - what was the problem?
Edited:Joel Stokes - Jun 01, 2022 11:46:26 am EDT
Connection refused
Joel Stokes,
User (Posts: 7)
Jun 01, 2022 11:27:35 am EDT
Support level: Free or trial
Problem is persisting - no change - have also reinstalled host on remote machine and viewer on local.
In viewer the Host Computer goes "Offline" in dashboard whilst trying to connect and returns to "Online" after failed attempts
Log:
01-06-2022__15:23:02__278 Connection #796785. Connection to "OFFICE". Mode: <Authorization>. Connecting...
01-06-2022__15:23:02__278 InetConnection #796785. Internet connection to OFFICE (178.162.214.240:5655).
01-06-2022__15:23:02__313 InetConnection #796785. Method "Connect" - OK. OFFICE connected to ID server: 178.162.214.240.
01-06-2022__15:23:17__321 InetConnection #796785. Socket error. Name: "OFFICE", host: "178.162.214.240:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
01-06-2022__15:23:17__322 Connection #796785. Connection to "OFFICE" failed. Mode: <Authorization>.
01-06-2022__15:23:17__322 Context #796785 removed. Mode: <Authorization>.
In viewer the Host Computer goes "Offline" in dashboard whilst trying to connect and returns to "Online" after failed attempts
Log:
01-06-2022__15:23:02__278 Connection #796785. Connection to "OFFICE". Mode: <Authorization>. Connecting...
01-06-2022__15:23:02__278 InetConnection #796785. Internet connection to OFFICE (178.162.214.240:5655).
01-06-2022__15:23:02__313 InetConnection #796785. Method "Connect" - OK. OFFICE connected to ID server: 178.162.214.240.
01-06-2022__15:23:17__321 InetConnection #796785. Socket error. Name: "OFFICE", host: "178.162.214.240:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
01-06-2022__15:23:17__322 Connection #796785. Connection to "OFFICE" failed. Mode: <Authorization>.
01-06-2022__15:23:17__322 Context #796785 removed. Mode: <Authorization>.
Connection refused
Joel Stokes,
User (Posts: 7)
Jun 01, 2022 10:31:54 am EDT
Support level: Free or trial
FYI - we and everyone else we know who is using RU at the moment are having the same issue with connection refusals on all hosts - this is an RU issue.
01-06-2022__14:28:16__629 Connection #193685. Connection to "OFFICE". Mode: <Authorization>. Connecting...
01-06-2022__14:28:16__630 InetConnection #193685. Internet connection to OFFICE (178.162.214.240:5655).
01-06-2022__14:28:16__666 InetConnection #193685. Method "Connect" - OK. OFFICE connected to ID server: 178.162.214.240.
01-06-2022__14:28:31__670 InetConnection #193685. Socket error. Name: "OFFICE", host: "178.162.214.240:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
01-06-2022__14:28:31__671 Connection #193685. Connection to "OFFICE" failed. Mode: <Authorization>.
01-06-2022__14:28:31__672 Context #193685 removed. Mode: <Authorization>.
01-06-2022__14:28:16__629 Connection #193685. Connection to "OFFICE". Mode: <Authorization>. Connecting...
01-06-2022__14:28:16__630 InetConnection #193685. Internet connection to OFFICE (178.162.214.240:5655).
01-06-2022__14:28:16__666 InetConnection #193685. Method "Connect" - OK. OFFICE connected to ID server: 178.162.214.240.
01-06-2022__14:28:31__670 InetConnection #193685. Socket error. Name: "OFFICE", host: "178.162.214.240:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
01-06-2022__14:28:31__671 Connection #193685. Connection to "OFFICE" failed. Mode: <Authorization>.
01-06-2022__14:28:31__672 Context #193685 removed. Mode: <Authorization>.
Starter Licence - Unable to connect to host/Client machines
Joel Stokes,
User (Posts: 7)
Jun 01, 2022 8:16:44 am EDT
Support level: Free or trial
OK - so we're just waiting for RU to resolve the issue - fingers crossed it's soonMike G wrote:
https://www.remoteutilities.com/support/forums/forum1/2327-connection-refused
Starter Licence - Unable to connect to host/Client machines
Joel Stokes,
User (Posts: 7)
Jun 01, 2022 8:11:17 am EDT
Support level: Free or trial
Hi Mike - which posts ????Mike G wrote:
Worldwide problem - See other posts...
Impossible to connect with Installed version or Agent (free version)
Joel Stokes,
User (Posts: 7)
Jun 01, 2022 8:04:29 am EDT
Support level: Free or trial
Are we supposed to be changing settings or applying a fix ... or just waiting for the problem to be resolved at RU
Impossible to connect with Installed version or Agent (free version)
Joel Stokes,
User (Posts: 7)
Jun 01, 2022 7:06:10 am EDT
Support level: Free or trial
Same problem here - any response from RU ??