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Free license does not install on 7.1.2.0

les thornton, User (Posts: 7)

Feb 21, 2022 7:48:26 am EST

After the debacle on 2/20/2022, i uninstalled and reinstalled the viewer on local pc running Windows 10. I requestion a free license, (it appears to be the same license that was issued 04-02-2021). Dragging and dropping it into the license storage window it DOES install, but when i close viewer and re-open it, it says it is still in trial mode and looking at license storage there is no license... Advise please.

les thornton, User (Posts: 7)

Feb 21, 2022 7:52:40 am EST

Support level: Free or trial

Please dis-regard... Problem was a corrupted config4.xml. deleting and letting viewer re-create it fixed the problem.

Pauline, Support (Posts: 2815)

Feb 21, 2022 12:21:18 pm EST

Hello Les,

Thank you for your message.

We're glad to hear you were able to figure out the issue! These issues usually occur when the Viewer's configuration file was somehow corrupted/damaged which might have been caused by some antivirus/firewall software activity. In order to avoid similar issues in the future, please add the Viewer's installation folder C:\Program Files (x86)\Remote Utilities - Viewer\ to the exception list of your antivirus/firewall software if you have any installed.

Please let us know if you have other questions.

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