les thornton's community posts

Free license does not install on 7.1.2.0

les thornton, User (Posts: 7)

Feb 21, 2022 7:52:40 am EST

Support level: Free or trial

Please dis-regard... Problem was a corrupted config4.xml. deleting and letting viewer re-create it fixed the problem.

Free license does not install on 7.1.2.0

les thornton, User (Posts: 7)

Feb 21, 2022 7:48:26 am EST

Support level: Free or trial

After the debacle on 2/20/2022, i uninstalled and reinstalled the viewer on local pc running Windows 10. I requestion a free license, (it appears to be the same license that was issued 04-02-2021). Dragging and dropping it into the license storage window it DOES install, but when i close viewer and re-open it, it says it is still in trial mode and looking at license storage there is no license... Advise please.

BitDefender - problems with Host version 7.1.2.0

les thornton, User (Posts: 7)

Feb 20, 2022 1:05:16 pm EST

Support level: Free or trial

same thing... looking at host log shows:

Internet-ID ErrorCode <> 0 Error code: 1

No service Sunday morning 2/20

les thornton, User (Posts: 7)

Feb 20, 2022 12:44:44 pm EST

Support level: Free or trial

Same thing, and i've got issues on servers i need to deal with! FIX this!

Color Depth

les thornton, User (Posts: 7)

Feb 12, 2020 5:52:50 pm EST

Support level: Free or trial

Well, after restarting everything it's now working. Not sure what was going on, but i just could not get the IOS end out of 8-bit mode.

The internet connection was fine. longest ping was 15ms or so...

Les

Color Depth

les thornton, User (Posts: 7)

Feb 12, 2020 12:09:22 pm EST

Support level: Free or trial

IOS vesion 11.23 (latest from App Store)

Color Depth

les thornton, User (Posts: 7)

Feb 12, 2020 11:47:47 am EST

Support level: Free or trial

Host version: 6.10.10 for Windows
IOS viewer: 6.10.9.0m11.23.0

with color depth set to 24 bit, display on an Ipad 7th gen. is only showing 8 bit colors